helpdesk.team.list helpdesk.team SLA Policies helpdesk.sla list,form,kanban {'default_team_id': active_id, 'search_default_team_id': active_id}

No SLA policies found. Let's create one!

Make sure tickets are handled in a timely manner by using SLA Policies.

 Templates mail.template list,form [('team_id', '=', active_id)] {'default_team_id': active_id}

Create a new template

helpdesk.team.form helpdesk.team

Visibility & Assignment

 
 

Help Center

Timesheets

Performance

A rating request will automatically be sent by email to the customer when their ticket reaches the corresponding stage with the email template set.

Self-Service
helpdesk.team.search helpdesk.team helpdesk.team.dashboard helpdesk.team 200
 
Tickets Closed SLA Success Rate % Average Rating / 5
Open Unassigned Urgent Failed
helpdesk.team.kanban.view helpdesk.team primary 1 Helpdesk Teams helpdesk.team helpdesk-teams list,form,kanban {'default_use_sla': True}

No teams found. Let's create one!

Create teams to organize your tickets by expertise or geographical region, and define a different workflow for each team.

list kanban Helpdesk Overview helpdesk helpdesk.team kanban,form {}

No teams found

Create teams to organize your tickets by expertise or geographical region, and define a different workflow for each team.

helpdesk.team.view.kanban.mobile helpdesk.team