Helpdesk: Ticket Received Ticket Received - {{ object.ticket_ref or object.id }} {{ (object.team_id.alias_email_from or object.company_id.email_formatted or object.user_id.email_formatted or user.email_formatted) }} {{ (object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') }} {{ object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else '' }} Send customers a confirmation email to notify them that their helpdesk ticket has been received and is currently being reviewed by the helpdesk team. Automatically send an email to customers when a ticket reaches a specific stage in a helpdesk team by setting this template on that stage.
Dear Madam/Sir,

Your ticket has been received. Please wait patiently while our team reviews your request: Table legs are unbalanced has been received and is being reviewed by our VIP Support team.

The reference for your ticket is 15.

To provide any additional information, simply reply to this email.

Don't hesitate to visit our Help Center. You might find the answer to your question.

Feel free to close your ticket if our help is no longer needed. Thank you for your collaboration.

 Best regards,

Helpdesk Team
{{ object.partner_id.lang or object.user_id.lang or user.lang }} Helpdesk: New Ticket Assigned User New Ticket Assigned - {{ object.ticket_ref or object.id }} {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.user_id.email_formatted if object.user_id.email else '' }} Notify the assigned helpdesk user when a new ticket is created.
Hello there,

You have a new ticket assigned to you.

Reference: 15
Type: Technical Issue
Customer: Customer
Subject: Ticket Subject

Open Ticket
Helpdesk: Ticket Closed Ticket Closed - Reference {{ object.ticket_ref or object.id }} {{ (object.team_id.alias_email_from or object.company_id.email_formatted or object.user_id.email_formatted or user.email_formatted) }} {{ (object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') }} {{ object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else '' }} Set this template on a project's stage to automate email when tasks reach stages
Dear Madam/Sir,

Your ticket (reference 15) is now closed. We trust that the services provided have met your expectations and that you have found a satisfactory resolution to your issue.

Please give feedback or leave a review if you would like to. This is optional, but it helps us improve.

However, if you have any further questions or comments, please reply to this email or use the re-request option in your portal to re-open your ticket. Our team is always here to help you and we will be happy to assist you with any further concerns you may have.

Thank you for choosing our services and for your cooperation throughout this process. We truly value your business and appreciate the opportunity to serve you.

Kind regards,

Helpdesk Team.
{{ object.partner_id.lang or object.user_id.lang or user.lang }} Helpdesk: Ticket Re-requested Ticket Re-requested - {{ object.ticket_ref or object.id }} {{ (object.company_id.email_formatted or user.email_formatted) }} {{ object.user_id.email_formatted if object.user_id.email else '' }} Notify the assigned helpdesk user when a customer re-requests help on a closed ticket.
Hello there,

The customer has re-requested help on ticket 15.

Subject: Ticket Subject

Open Ticket
Helpdesk: Ticket Rating Request {{ object.company_id.name or object.user_id.company_id.name or 'Helpdesk' }}: Service Rating Request {{ (object.team_id.alias_email_from or object.company_id.email_formatted or object._rating_get_operator().email_formatted or user.email_formatted) }} {{ (object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') }} {{ object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else '' }} Enable "customer ratings" feature on the helpdesk team
Hello Brandon Freeman,

 Hello,
 Please take a moment to rate our services related to the ticket "Table legs are unbalanced" assigned to Mitchell Admin.
 .
Tell us how you feel about our services
(click on one of these smileys)
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We appreciate your feedback. It helps us improve continuously.

This customer survey has been sent because your ticket has been moved to the stage In Progress.
{{ object.partner_id.lang or object.user_id.lang or user.lang }}