# -*- coding: utf-8 -*-
# Part of Odoo. See LICENSE file for full copyright and licensing details.

{
    'name': 'Helpdesk',
    'version': '1.6',
    'category': 'Services/Helpdesk',
    'sequence': 110,
    'summary': 'Track, prioritize, and solve customer tickets',
    'website': 'https://www.odoo.com/app/helpdesk',
    'depends': [
        'base_setup',
        'mail',
        'utm',
        'rating',
        'web_tour',
        'resource',
        'portal',
        'digest',
    ],
    'description': """
Helpdesk - Ticket Management App
================================

Features:

    - Process tickets through different stages to solve them.
    - Add priorities, types, descriptions and tags to define your tickets.
    - Use the chatter to communicate additional information and ping co-workers on tickets.
    - Enjoy the use of an adapted dashboard, and an easy-to-use kanban view to handle your tickets.
    - Make an in-depth analysis of your tickets through the pivot view in the reports menu.
    - Create a team and define its members, use an automatic assignment method if you wish.
    - Use a mail alias to automatically create tickets and communicate with your customers.
    - Add Service Level Agreement deadlines automatically to your tickets.
    - Get customer feedback by using ratings.
    - Install additional features easily using your team form view.

    """,
    'data': [
        'security/helpdesk_security.xml',
        'security/ir.model.access.csv',
        'data/digest_data.xml',
        'data/mail_message_subtype_data.xml',
        'data/mail_template_data.xml',
        'data/helpdesk_data.xml',
        'data/ir_cron_data.xml',
        'data/ir_sequence_data.xml',
        'data/helpdesk_tour.xml',
        'views/helpdesk_ticket_views.xml',
        'report/helpdesk_ticket_analysis_views.xml',
        'report/helpdesk_sla_report_analysis_views.xml',
        'views/helpdesk_tag_views.xml',
        'views/helpdesk_stage_views.xml',
        'views/helpdesk_sla_views.xml',
        'views/helpdesk_team_views.xml',
        'views/digest_views.xml',
        'views/helpdesk_portal_templates.xml',
        'views/rating_rating_views.xml',
        'views/res_partner_views.xml',
        'views/mail_activity_views.xml',
        'views/helpdesk_templates.xml',
        'views/helpdesk_menus.xml',
        'wizard/helpdesk_stage_delete_views.xml',
    ],
    'demo': ['data/helpdesk_demo.xml'],
    'application': True,
    'license': 'OEEL-1',
    'post_init_hook': '_create_helpdesk_team',
    'assets': {
        'web.assets_backend': [
            'helpdesk/static/src/scss/helpdesk.scss',
            'helpdesk/static/src/css/portal_helpdesk.css',
            'helpdesk/static/src/components/**/*',
            'helpdesk/static/src/views/**/*',
            'helpdesk/static/src/js/tours/helpdesk.js',
            ('remove', 'helpdesk/static/src/views/helpdesk_ticket_graph/**'),
            ('remove', 'helpdesk/static/src/views/helpdesk_ticket_pivot/**'),
        ],
        'web.assets_backend_lazy': [
            'helpdesk/static/src/views/helpdesk_ticket_graph/**',
            'helpdesk/static/src/views/helpdesk_ticket_pivot/**',
        ],
        'web.assets_unit_tests': [
            'helpdesk/static/tests/**/*',
        ],
        'web.assets_tests': [
            'helpdesk/static/tests/tours/**/*',
        ],
    }
}