# Translation of Odoo Server. # This file contains the translation of the following modules: # * helpdesk # # Translators: # Igor Sheludko , 2024 # kalatchev, 2024 # Kaloyan Naumov , 2024 # Elena Varbanova, 2024 # Rumena Georgieva , 2024 # Ивайло Малинов , 2024 # B Dochev, 2024 # Ivan Goychev , 2024 # Rosen Vladimirov , 2024 # Martin Trigaux, 2024 # Boyan Rabchev , 2024 # aleksandar ivanov, 2024 # KeyVillage, 2024 # Maria Boyadjieva , 2024 # Albena Mincheva , 2024 # Petko Karamotchev, 2024 # msgid "" msgstr "" "Project-Id-Version: Odoo Server 18.0+e\n" "Report-Msgid-Bugs-To: \n" "POT-Creation-Date: 2024-10-25 09:12+0000\n" "PO-Revision-Date: 2024-09-25 09:44+0000\n" "Last-Translator: Petko Karamotchev, 2024\n" "Language-Team: Bulgarian (https://app.transifex.com/odoo/teams/41243/bg/)\n" "MIME-Version: 1.0\n" "Content-Type: text/plain; charset=UTF-8\n" "Content-Transfer-Encoding: \n" "Language: bg\n" "Plural-Forms: nplurals=2; plural=(n != 1);\n" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__answered_customer_message_count msgid "# Exchanges" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__open_ticket_count msgid "# Open Tickets" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_count msgid "# Ratings" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__sla_policy_count msgid "# SLA Policy" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__urgent_ticket msgid "# Urgent Ticket" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/res_partner.py:0 msgid "%(partner_name)s's Tickets" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_sla.py:0 #: code:addons/helpdesk/models/helpdesk_team.py:0 #: code:addons/helpdesk/models/helpdesk_ticket.py:0 msgid "%s (copy)" msgstr "%s (копие)" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "(any of these tags)" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.ticket_invitation_follower msgid "" ",\n" "

" msgstr "" #. module: helpdesk #: model:helpdesk.sla,name:helpdesk.helpdesk_sla_1 msgid "2 days to start" msgstr "" #. module: helpdesk #: model:helpdesk.sla,name:helpdesk.helpdesk_sla_2 msgid "7 days to finish" msgstr "" #. module: helpdesk #: model:helpdesk.sla,name:helpdesk.helpdesk_sla_3 msgid "8 hours to finish" msgstr "" #. module: helpdesk #: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0 msgid "Tip: Create tickets from incoming emails" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "Drag & drop the card to change the stage of your ticket." msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "" "Log notes for internal communications (you will only notify the " "persons you specifically tag). Use @ mentions to ping a colleague or " "# mentions to contact a group of people." msgstr "" #. module: helpdesk #: model:mail.template,body_html:helpdesk.solved_ticket_request_email_template msgid "" "
\n" " Dear Madam/Sir,

\n" " We would like to inform you that we have closed your ticket (reference 15). \n" " We trust that the services provided have met your expectations and that you have found a satisfactory resolution to your issue.

\n" " However, if you have any further questions or comments, please do not hesitate to reply to this email to re-open your ticket. \n" " Our team is always here to help you and we will be happy to assist you with any further concerns you may have.

\n" " Thank you for choosing our services and for your cooperation throughout this process. We truly value your business and appreciate the opportunity to serve you.

\n" " Kind regards,

\n" " Helpdesk Team.\n" "
\n" " " msgstr "" #. module: helpdesk #: model:mail.template,body_html:helpdesk.rating_ticket_request_email_template msgid "" "
\n" " \n" " \n" " \n" " \n" " \n" " \n" " \n" " \n" "
\n" " \n" " Hello Brandon Freeman,

\n" " \n" " \n" " Hello,
\n" " \n" " Please take a moment to rate our services related to the ticket \"Table legs are unbalanced\"\n" " \n" " assigned to Mitchell Admin.
\n" " \n" " \n" " .

\n" " \n" "
\n" " \n" " \n" " \n" "
\n" " Tell us how you feel about our services
\n" " (click on one of these smileys)\n" "
\n" " \n" " \n" " \n" " \n" " \n" " \n" "
\n" " \n" " \"Satisfied\"\n" " \n" " \n" " \n" " \"Okay\"\n" " \n" " \n" " \n" " \"Dissatisfied\"\n" " \n" "
\n" "
\n" "
\n" " We appreciate your feedback. It helps us improve continuously.\n" "

This customer survey has been sent because your ticket has been moved to the stage In Progress.\n" "
\n" "
\n" " " msgstr "" #. module: helpdesk #: model:mail.template,body_html:helpdesk.new_ticket_request_email_template msgid "" "
\n" " Dear Madam/Sir,

\n" " Your request\n" " \n" " Table legs are unbalanced\n" " \n" " has been received and is being reviewed by our VIP Support team.

\n" " The reference for your ticket is 15.

\n" "\n" " To provide any additional information, simply reply to this email.

\n" " \n" " Don't hesitate to visit our Help Center. You might find the answer to your question.\n" "

\n" " \n" " \n" " Feel free to close your ticket if our help is no longer needed. Thank you for your collaboration.

\n" " \n" "\n" "
\n" " \n" " View Ticket\n" " \n" " \n" " View Ticket\n" " \n" " \n" " Close Ticket\n" " \n" " \n" " Close Ticket\n" " \n" " \n" " Visit Help Center\n" "

\n" "
\n" "\n" " Best regards,

\n" " Helpdesk Team\n" "
\n" " " msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "" " " msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "" "\n" " \n" " " msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "" "" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "To use an " "email alias, the first step is to configure an Alias Domain. You can achieve" " this by navigating to the General Settings and configuring the " "corresponding field." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "\n" " A rating request will automatically be sent by email to the customer when their ticket reaches the corresponding stage with the email template set." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "\n" " \n" " Type /ticket to create tickets
\n" " Type /search_tickets to find tickets
\n" " " msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid " " msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid " " msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid " Set an Alias Domain" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Assigned to" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Customer" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket msgid "#" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Stage:" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "" "" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_activity msgid "#" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "Working Hours" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Open" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Tickets" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "\n" " Avg. Rating\n" " " msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_partner_form_inherit_helpdesk msgid " Tickets" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Rating" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Failed" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Open" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Unassigned" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Urgent" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Followers " msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Average Rating" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Reporting" msgstr "Отчитане" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "SLA Success Rate" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Tickets Closed" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "View" msgstr "Изглед" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "" "Your ticket has successfully been closed. Thank you for your " "collaboration." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "days of inactivity" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Reported on" msgstr "" #. module: helpdesk #: model_terms:web_tour.tour,rainbow_man_message:helpdesk.helpdesk_tour msgid "" "Good job! You walked through all steps of this tour." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "After" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Alias " msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_defaults msgid "" "A Python dictionary that will be evaluated to provide default values when " "creating new records for this alias." msgstr "" "Речник на Python, който ще бъде оценен, за да предостави стойности по " "подразбиране при създаването на нови записи за този псевдоним." #. module: helpdesk #: model:ir.model.constraint,message:helpdesk.constraint_helpdesk_tag_name_uniq msgid "A tag with the same name already exists." msgstr "Таг със същото име вече съществува." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__description msgid "About Team" msgstr "За екипа" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Accept Emails From" msgstr "Приемай Имейли От" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_warning msgid "Access warning" msgstr "Предупреждение за достъп" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_needaction #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_needaction msgid "Action Needed" msgstr "Необходимо действие" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__active #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__active #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__active #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__active #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__active #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__active msgid "Active" msgstr "Активно" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_ids msgid "Activities" msgstr "Дейности" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_exception_decoration msgid "Activity Exception Decoration" msgstr " Декорация за изключение на дейност" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_state msgid "Activity State" msgstr "Състояние на дейност" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_type_icon msgid "Activity Type Icon" msgstr "Икона за вид дейност" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.mail_activity_type_action_config_helpdesk #: model:ir.ui.menu,name:helpdesk.helpdesk_menu_config_activity_type msgid "Activity Types" msgstr "Тип дейности" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "" "Adapt your pipeline to your workflow by adding stages (e.g." " Awaiting Customer Feedback, etc.)." msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_team_action msgid "" "Adapt your pipeline to your workflow and track the progress of your tickets." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Add details about this ticket..." msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "" "Add your stage and place it at the right step of your workflow by dragging &" " dropping it." msgstr "" #. module: helpdesk #: model:res.groups,name:helpdesk.group_helpdesk_manager msgid "Administrator" msgstr "Администратор" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "After-Sales" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_id msgid "Alias" msgstr "Псевдоним" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_contact msgid "Alias Contact Security" msgstr "Сигурност на контакт за псевдоним" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_domain_id msgid "Alias Domain" msgstr "Домейн за псевдоними" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_domain msgid "Alias Domain Name" msgstr "Псевдоним на име на домейн" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_full_name msgid "Alias Email" msgstr "Псевдоним имейл" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_name msgid "Alias Name" msgstr "Псевдоним име" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_status msgid "Alias Status" msgstr "Псевдоним статус" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_status msgid "Alias status assessed on the last message received." msgstr "Статус на псевдонима, оценен при последното получено съобщение." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_model_id msgid "Aliased Model" msgstr "Преименуван модел" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 msgid "All" msgstr "Всичко" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_main_tree #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_all msgid "All Tickets" msgstr "Всички тикети" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__internal msgid "All internal users (company)" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "Allow customers to help each other on a forum. Share answers from your " "tickets directly." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Allow your customers to close their own tickets" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard msgid "Archive Stages" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Archived" msgstr "Архивиран" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard msgid "Are you sure you want to continue?" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard msgid "Are you sure you want to delete these stages?" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main msgid "Assigned" msgstr "Назначен" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__user_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__user_id msgid "Assigned To" msgstr "Разпределен към" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__user_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk msgid "Assigned to" msgstr "Разпределен към" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed msgid "Assignee" msgstr "Разпределено лице" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__assign_method msgid "Assignment Method" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_ticket.py:0 msgid "" "At this time, there is no customer preview available to show. The current " "ticket cannot be accessed by the customer, as it belongs to a helpdesk team " "that is not publicly available, or there is no customer associated with the " "ticket." msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_attachment_count #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_attachment_count msgid "Attachment Count" msgstr "Брой прикачени файлове" #. module: helpdesk #: model:res.groups,name:helpdesk.group_auto_assignment msgid "Auto Assigment" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "Automate the assignment of new tickets to the right people, and make sure " "all tickets are being handled" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_assignment msgid "Automatic Assignment" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_close_ticket msgid "Automatic Closing" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data msgid "Average" msgstr "Средно аритметично" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__avg_response_hours #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__avg_response_hours #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__avg_response_hours msgid "Average Hours to Respond" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__rating_avg #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_avg #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_avg #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__rating_avg #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Average Rating" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_avg_percentage msgid "Average Rating (%)" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 msgid "Average Rating for the Past 7 Days" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Average Rating: Dissatisfied" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Average Rating: Okay" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Average Rating: Satisfied" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0 msgid "Average rating daily target" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Average rating for the last 7 days" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 msgid "Avg Last 7 days" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 msgid "Avg Open Hours" msgstr "Ср. отворени часове" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data msgid "Bad" msgstr "Лош" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Bill the time spent on your tickets to your customers" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_stage.py:0 #: model:helpdesk.stage,legend_blocked:helpdesk.stage_cancelled #: model:helpdesk.stage,legend_blocked:helpdesk.stage_in_progress #: model:helpdesk.stage,legend_blocked:helpdesk.stage_new #: model:helpdesk.stage,legend_blocked:helpdesk.stage_on_hold #: model:helpdesk.stage,legend_blocked:helpdesk.stage_solved #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__blocked #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket msgid "Blocked" msgstr "Блокиран" #. module: helpdesk #: model:helpdesk.tag,name:helpdesk.tag_crm msgid "CRM" msgstr "CRM" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__campaign_id msgid "Campaign" msgstr "Кампании" #. module: helpdesk #: model:helpdesk.stage,name:helpdesk.stage_cancelled msgid "Cancelled" msgstr "Отказан" #. module: helpdesk #: model:ir.ui.menu,name:helpdesk.helpdesk_team_canned_response_menu msgid "Canned Responses" msgstr "Предварителнто изготвени отговори" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "Centralize, manage, share and grow your knowledge library. Allow customers " "to search your articles in the help center for answers to their questions." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Channels" msgstr "Канали" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0 msgid "Click to Set Your Daily Rating Target" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.xml:0 msgid "Click to set" msgstr "Натиснете, за да настроите" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Close" msgstr "Затвори" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Close Ticket" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__close_date msgid "Close date" msgstr "Дата на затваряне" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Close inactive tickets automatically" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Close ticket" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Closed" msgstr "Приключено" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Closed On" msgstr "Затворено на" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7days_tickets #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis msgid "Closed Tickets" msgstr "Затворени тикети" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_close_analysis msgid "Closed Tickets Analysis" msgstr "Анализ на затворени тикети" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__closed_by_partner msgid "Closed by Partner" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__close_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__close_date msgid "Closing Date" msgstr "Крайна дата" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__allow_portal_ticket_closing msgid "Closure by Customers" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__color msgid "Color" msgstr "Цвят" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__color #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__color #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__color msgid "Color Index" msgstr "Цветови индекс" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk msgid "Comment" msgstr "Коментар" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__commercial_partner_id msgid "Commercial Entity" msgstr "Търговски обект" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Communication history" msgstr "История на комуникацията" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_forum msgid "Community Forum" msgstr "" #. module: helpdesk #: model:ir.model,name:helpdesk.model_res_company msgid "Companies" msgstr "Фирми" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__company_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__company_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__company_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__company_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__company_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Company" msgstr "Фирма" #. module: helpdesk #: model:ir.ui.menu,name:helpdesk.helpdesk_menu_config msgid "Configuration" msgstr "Конфигурация" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard msgid "Confirm" msgstr "Потвърждение" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/wizard/helpdesk_stage_delete.py:0 msgid "Confirmation" msgstr "Потвърждение" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_sla msgid "Congratulations!" msgstr "Поздравления!" #. module: helpdesk #: model:ir.model,name:helpdesk.model_res_partner #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket msgid "Contact" msgstr "Контакт" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_coupons msgid "Coupons" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Create Date" msgstr "Задайте дата" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.email_template_action_helpdesk msgid "Create a new template" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_dashboard_action_main msgid "" "Create teams to organize your tickets by expertise or geographical region, " "and define a different workflow for each team." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Create tickets by sending an email to an alias" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_success #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_tickets #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7dayssuccess #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_close_analysis #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_dashboard #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_success #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team_performance msgid "Create tickets to get statistics." msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__create_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__create_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__create_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__create_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__create_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__create_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__create_uid msgid "Created by" msgstr "Създаден от" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__create_date msgid "Created on" msgstr "Създадено на" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree msgid "Creation Date" msgstr "Дата на създаване" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "Criteria" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Current stage of this ticket" msgstr "Настоящ етап на този тикет" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_bounced_content msgid "Custom Bounced Message" msgstr "Персонализирано отвхвърлено съобщение" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: code:addons/helpdesk/models/helpdesk_ticket.py:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Customer" msgstr "Клиент" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 #: code:addons/helpdesk/models/res_company.py:0 #: model:helpdesk.team,name:helpdesk.helpdesk_team1 msgid "Customer Care" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_ticket.py:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_email #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_email #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_email msgid "Customer Email" msgstr "Клиентски имейл" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_name msgid "Customer Name" msgstr "Потребителско име" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_phone #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_phone #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_phone msgid "Customer Phone" msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__access_url msgid "Customer Portal URL" msgstr "URL адрес на клиентския портал" #. module: helpdesk #: model:ir.actions.server,name:helpdesk.action_open_customer_preview msgid "Customer Preview" msgstr "" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.rating_rating_action_helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_rating #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_ratings msgid "Customer Ratings" msgstr "Клиентски оценявания" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__partner_ids msgid "Customers" msgstr "Клиенти" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 msgid "Customers will be added to the followers of their tickets." msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 msgid "Daily Target" msgstr "Цел на деня" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__reached_datetime msgid "Datetime at which the SLA stage was reached for the first time" msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_report_analysis__sla_exceeded_hours msgid "" "Day to reach the stage of the SLA, without taking the working calendar into " "account" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__deadline msgid "Deadline" msgstr "Краен срок" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/views/helpdesk_ticket_graph/helpdesk_ticket_graph_model.js:0 #: code:addons/helpdesk/static/src/views/helpdesk_ticket_kanban/helpdesk_ticket_kanban_header.js:0 #: code:addons/helpdesk/static/src/views/helpdesk_ticket_list/helpdesk_ticket_list_renderer.js:0 #: code:addons/helpdesk/static/src/views/helpdesk_ticket_pivot/helpdesk_ticket_pivot_model.js:0 msgid "Deadline reached" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_defaults msgid "Default Values" msgstr "Стойности по подразбиране" #. module: helpdesk #: model:ir.actions.server,name:helpdesk.unlink_helpdesk_stage_action #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard msgid "Delete" msgstr "Изтрий" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_stage.py:0 #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard msgid "Delete Stage" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Describe your team to your colleagues and customers..." msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__description #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__description #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__description #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__description #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Description" msgstr "Описание" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "Description of the policy..." msgstr "Описание на политиката..." #. module: helpdesk #: model:ir.model,name:helpdesk.model_digest_digest msgid "Digest" msgstr "Публикация" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard msgid "Discard" msgstr "Отхвърлете" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__display_name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__display_name msgid "Display Name" msgstr "Име за показване" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data msgid "Dissatisfied" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/digest.py:0 msgid "Do not have access, skip this data for user's digest email" msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__assign_method__balanced msgid "Each user has an equal number of open tickets" msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__assign_method__randomly msgid "Each user is assigned an equal number of tickets" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Edit" msgstr "Редактирай" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_email #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree msgid "Email Alias" msgstr "Имейл псевдоним" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__template_id msgid "Email Template" msgstr "Шаблон за имейл" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_stage__template_id msgid "" "Email automatically sent to the customer when the ticket reaches this stage.\n" "By default, the email will be sent from the email alias of the helpdesk team.\n" "Otherwise it will be sent from the company's email address, or from the catchall (as defined in the System Parameters)." msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__email_cc msgid "Email cc" msgstr "Имейл копие" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_domain msgid "Email domain e.g. 'example.com' in 'odoo@example.com'" msgstr "Имейл домейн напр. 'example.com' в 'odoo@example.com'" #. module: helpdesk #: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0 msgid "Emails sent to" msgstr "" #. module: helpdesk #: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0 msgid "" "Emails sent to a Helpdesk Team alias generate tickets in your pipeline." msgstr "" #. module: helpdesk #: model:mail.template,description:helpdesk.rating_ticket_request_email_template msgid "Enable \"customer ratings\" feature on the helpdesk team" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "" "Enter the subject of your ticket
(e.g. Problem with my " "installation, Wrong order, etc.)." msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__exceeded_hours msgid "Exceeded Working Hours" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__exclude_stage_ids msgid "Excluding Stages" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Extra Info" msgstr "Допълнителна информация" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__failed msgid "Failed" msgstr "Неуспешен" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_fail #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_fail msgid "Failed SLA Policy" msgstr "Неуспешна политика по Споразумението за нивото на услугите - SLA" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__sla_failed msgid "Failed SLA Ticket" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 msgid "Failed Tickets" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_fsm msgid "Field Service" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis msgid "First Assignment Date" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__assign_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__assign_date msgid "First assignment date" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__fold msgid "Folded in Kanban" msgstr "Сгънато в Канбан" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Follow All Team's Tickets" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_helpdesk_ticket msgid "Follow all your helpdesk tickets" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Followed" msgstr "Последван" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_follower_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_follower_ids msgid "Followers" msgstr "Последователи" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_partner_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_partner_ids msgid "Followers (Partners)" msgstr "Последователи (партньори)" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_type_icon msgid "Font awesome icon e.g. fa-tasks" msgstr " Икона, примерно fa-tasks" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search msgid "Future Activities" msgstr "Бъдещи дейности" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "Get in touch with your website visitors, and engage them with scripted " "chatbot conversations. Create and search tickets from your conversations." msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_dashboard_action msgid "" "Get statistics on your tickets and how long it takes to assign and resolve " "them." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Get tickets through an online form" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Grant discounts, free products or free shipping" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 msgid "" "Grant employees access to your helpdesk team or tickets by adding them as " "followers. Employees automatically get access to the tickets they are " "assigned to." msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 msgid "" "Grant portal users access to your helpdesk team or tickets by adding them as" " followers. Customers automatically get access to their tickets in their " "portal." msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__done #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__done msgid "Green" msgstr "Зелено" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_done msgid "Green Kanban Label" msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__normal #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__normal msgid "Grey" msgstr "Сив" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_normal msgid "Grey Kanban Label" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Group By" msgstr "Групиране по" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data msgid "Happy" msgstr "Доволен" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Happy face" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__has_message #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__has_message msgid "Has Message" msgstr "има съобщение" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_reached msgid "Has SLA reached" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_reached_late msgid "Has SLA reached late" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.ticket_invitation_follower msgid "Hello" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Help Center" msgstr "Помощен център" #. module: helpdesk #: model:ir.ui.menu,name:helpdesk.menu_helpdesk_root #: model_terms:ir.ui.view,arch_db:helpdesk.digest_digest_view_form msgid "Helpdesk" msgstr "Хелпдеск" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_team_dashboard_action_main msgid "Helpdesk Overview" msgstr "" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_sla msgid "Helpdesk SLA Policies" msgstr "Хелпдеск за SLA политики" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_stage msgid "Helpdesk Stage" msgstr "" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_stage_delete_wizard msgid "Helpdesk Stage Delete Wizard" msgstr "" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_tag msgid "Helpdesk Tags" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model:ir.model,name:helpdesk.model_helpdesk_team #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__team_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__team_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__team_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__team_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk msgid "Helpdesk Team" msgstr "Хелпдеск екип" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search msgid "Helpdesk Team Search" msgstr "" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_team_action #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__team_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__team_ids #: model:ir.ui.menu,name:helpdesk.helpdesk_team_menu msgid "Helpdesk Teams" msgstr "Хелпдеск екипи" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_ticket #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Helpdesk Ticket" msgstr "Хелпдеск тикет" #. module: helpdesk #: model:ir.actions.server,name:helpdesk.ir_cron_auto_close_ticket_ir_actions_server msgid "Helpdesk Ticket: Automatically close the tickets" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main msgid "Helpdesk Tickets" msgstr "Хелпдеск тикети" #. module: helpdesk #: model:mail.template,name:helpdesk.solved_ticket_request_email_template msgid "Helpdesk: Ticket Closed" msgstr "" #. module: helpdesk #: model:mail.template,name:helpdesk.rating_ticket_request_email_template msgid "Helpdesk: Ticket Rating Request" msgstr "" #. module: helpdesk #: model:mail.template,name:helpdesk.new_ticket_request_email_template msgid "Helpdesk: Ticket Received" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "High Priority" msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__2 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__2 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__2 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__2 msgid "High priority" msgstr "Висок приоритет " #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "History" msgstr "История" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_open_hours #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_open_hours msgid "Hours Open" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__first_response_hours #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__first_response_hours #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__first_response_hours msgid "Hours to First Response" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree msgid "ID" msgstr "ID" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_parent_thread_id msgid "" "ID of the parent record holding the alias (example: project holding the task" " creation alias)" msgstr "" "ID на родителския запис, притежаващ псевдонима (например: проект, притежаващ" " псевдонима за създаване на задача)" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_exception_icon msgid "Icon" msgstr "Икона" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_exception_icon msgid "Icon to indicate an exception activity." msgstr "Икона за обозначаване на дейност по изключение." #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_needaction #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_needaction msgid "If checked, new messages require your attention." msgstr "Ако е отметнато, новите съобщения ще изискват внимание." #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_error #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_sms_error #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_error #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_sms_error msgid "If checked, some messages have a delivery error." msgstr "Ако е отметнато, някои съобщения имат грешка при доставката." #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_bounced_content msgid "" "If set, this content will automatically be sent out to unauthorized users " "instead of the default message." msgstr "" "Ако е зададено, това съдържание ще се изпраща автоматично на неупълномощени " "потребители вместо съобщението по подразбиране." #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_stage.py:0 #: model:helpdesk.stage,legend_normal:helpdesk.stage_cancelled #: model:helpdesk.stage,legend_normal:helpdesk.stage_in_progress #: model:helpdesk.stage,legend_normal:helpdesk.stage_new #: model:helpdesk.stage,legend_normal:helpdesk.stage_on_hold #: model:helpdesk.stage,legend_normal:helpdesk.stage_solved #: model:helpdesk.stage,name:helpdesk.stage_in_progress #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket msgid "In Progress" msgstr "В процес на изпълнение" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__from_stage_ids msgid "In Stages" msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__normal msgid "In progress" msgstr "В развитие" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_close_day msgid "Inactive Period(days)" msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__invited_internal msgid "Invited internal users (private)" msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__portal msgid "Invited portal users and all internal users (public)" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_is_follower #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_is_follower msgid "Is Follower" msgstr "е последовател" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Issue credits notes" msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__duration_tracking msgid "JSON that maps ids from a many2one field to seconds spent" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_blocked msgid "Kanban Blocked Explanation" msgstr "Обяснение за блокиран Канбан" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_normal msgid "Kanban Ongoing Explanation" msgstr "Обяснение за функциониращ Канбан" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__kanban_state #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__kanban_state #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__kanban_state msgid "Kanban State" msgstr "Kanban състояние" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__kanban_state_label msgid "Kanban State Label" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_done msgid "Kanban Valid Explanation" msgstr "Валидно обяснение Канбан" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_knowledge msgid "Knowledge" msgstr "Познания" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data msgid "Last 3 months" msgstr "Последните 3 месеца" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Last 30 Days" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data msgid "Last 30 days" msgstr "Последните 30 дни" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Last 365 Days" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Last 7 Days" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data msgid "Last 7 days" msgstr "Последните 7 дни" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__date_last_stage_update msgid "Last Stage Update" msgstr "Последна фаза на актуализация" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__write_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__write_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__write_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__write_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__write_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__write_uid #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__write_uid msgid "Last Updated by" msgstr "Последно актуализирано от" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__write_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__write_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__write_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__write_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__write_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__write_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__write_date msgid "Last Updated on" msgstr "Последно актуализирано на" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search msgid "Late Activities" msgstr "Последни дейности" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data msgid "Latest Ratings" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "Let's create your first ticket." msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "" "Let's go back to the kanban view to get an overview of your next " "tickets." msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "Let's view your team's tickets." msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_livechat msgid "Live Chat" msgstr "Чат на живо" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_incoming_local msgid "Local-part based incoming detection" msgstr "Откриване на входящи съобщения на база локалната част на имейла" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Low Priority" msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__0 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__0 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__0 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__0 msgid "Low priority" msgstr "Нисък приоритет" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action msgid "" "Make sure tickets are handled in a timely manner by using SLA Policies.
" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Make sure tickets are handled on time" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action_main msgid "Make sure tickets are handled on time by using SLA Policies.
" msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__time msgid "" "Maximum number of working hours a ticket should take to reach the target " "stage, starting from the date it was created." msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.rating_rating_action_helpdesk msgid "" "Measure your customer satisfaction by sending rating requests when your " "tickets are solved." msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__medium_id msgid "Medium" msgstr "Преносител" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Medium Priority" msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__1 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__1 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__1 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__1 msgid "Medium priority" msgstr "" #. module: helpdesk #: model:ir.model,name:helpdesk.model_ir_ui_menu msgid "Menu" msgstr "Меню" #. module: helpdesk #: model:ir.model,name:helpdesk.model_mail_message msgid "Message" msgstr "Съобщение" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_error #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_error msgid "Message Delivery error" msgstr "Грешка при доставяне на съобщението" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_ids msgid "Messages" msgstr "Syob]eniq" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__priority #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__priority msgid "Minimum Priority" msgstr "Минимален приоритет" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__stage_id #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__sla_stage_id msgid "Minimum stage a ticket needs to reach in order to satisfy this SLA." msgstr "" #. module: helpdesk #: model:ir.model,name:helpdesk.model_ir_module_module msgid "Module" msgstr "Модул" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__to_stage_id msgid "Move to Stage" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__my_activity_date_deadline msgid "My Activity Deadline" msgstr "Краен срок за моята дейност" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree msgid "My Deadline" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 msgid "My Performance" msgstr "Моето представяне" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_main_my #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_my #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "My Tickets" msgstr "Моите тикети" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__name #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_list_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree msgid "Name" msgstr "Име" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Neutral face" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 #: model:helpdesk.stage,name:helpdesk.stage_new msgid "New" msgstr "Нов" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__assign_method msgid "" "New tickets will automatically be assigned to the team members that are " "available, according to their working hours and their time off." msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 msgid "Newest" msgstr "Най-новите" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_calendar_event_id msgid "Next Activity Calendar Event" msgstr "Следващото събитие от календара на дейностите" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_date_deadline msgid "Next Activity Deadline" msgstr "Краен срок на следващо действие" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_summary msgid "Next Activity Summary" msgstr "Обобщение на следваща дейност" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_type_id msgid "Next Activity Type" msgstr "Вид на следващо действие" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket msgid "No Customer" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action_main msgid "No SLA policies found. Let's create one!" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.mail_activity_type_action_config_helpdesk msgid "No activity types found. Let's create one!" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_dashboard_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_success #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_tickets #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7dayssuccess #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_close_analysis #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_dashboard #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_success #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team_performance #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_dashboard_action #: model_terms:ir.actions.act_window,help:helpdesk.rating_rating_action_helpdesk msgid "No data yet!" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_team_action msgid "No stages found. Let's create one!" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_tag_action msgid "No tags found. Let's create one!" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_dashboard_action_main msgid "No teams found" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_action msgid "No teams found. Let's create one!" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_my_ticket_action_no_create msgid "No tickets found" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_my #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_tree #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_unassigned msgid "No tickets found. Let's create one!" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 msgid "None" msgstr "Никакъв" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_needaction_counter #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_needaction_counter msgid "Number of Actions" msgstr "Брой действия" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status_failed msgid "Number of SLAs Failed" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__ticket_count msgid "Number of Tickets" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_error_counter #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_error_counter msgid "Number of errors" msgstr "Брой грешки" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_needaction_counter #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_needaction_counter msgid "Number of messages requiring action" msgstr "Брой съобщения изискващи действие" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_error_counter #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_error_counter msgid "Number of messages with delivery error" msgstr "Брой съобщения с грешка при доставка" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Number of open tickets with at least one SLA failed." msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_open_ticket_count msgid "Number of other open tickets from the same partner" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_ticket_count msgid "Number of other tickets from the same partner" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Number of tickets closed in the past 7 days." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data msgid "Okay" msgstr "Окей" #. module: helpdesk #: model:helpdesk.stage,name:helpdesk.stage_on_hold msgid "On Hold" msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__ongoing msgid "Ongoing" msgstr "Протичащ" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Open" msgstr "Отворен" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis msgid "Open Tickets" msgstr "Отворени тикети" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__open_hours msgid "Open Time (hours)" msgstr "Отворено време (часове)" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "Open the ticket." msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_force_thread_id msgid "" "Optional ID of a thread (record) to which all incoming messages will be " "attached, even if they did not reply to it. If set, this will disable the " "creation of new records completely." msgstr "" "Незадължителен идентификационен номер на нишка (запис), към която ще бъдат " "прикрепени всички входящи съобщения, дори ако не са отговорили на него. Ако " "е настроено, това ще забрани напълно създаването на нови записи." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_menu_helpdesk msgid "Our Ratings" msgstr "" #. module: helpdesk #: model:ir.ui.menu,name:helpdesk.helpdesk_menu_team_dashboard msgid "Overview" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_parent_model_id msgid "Parent Model" msgstr "Родителски модел " #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_parent_thread_id msgid "Parent Record Thread ID" msgstr "ID на нишката на родителския запис" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_parent_model_id msgid "" "Parent model holding the alias. The model holding the alias reference is not" " necessarily the model given by alias_model_id (example: project " "(parent_model) and task (model))" msgstr "" "Родителски модел, който притежава псевдонима. Моделът, който държи " "референцията на псевдонима, не е непременно моделът, зададен от " "alias_model_id (пример: проект (parent_model) и задача (model))." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_ticket_ids msgid "Partner Tickets" msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__privacy_visibility #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__team_privacy_visibility msgid "" "People to whom this helpdesk team and its tickets will be visible.\n" "\n" "- Invited internal users: internal users can access the team and the tickets they are following. This access can be modified on each ticket individually by adding or removing the user as follower.\n" "A user with the helpdesk > administrator access right level can still access this team and its tickets, even if they are not explicitely part of the followers.\n" "\n" "- All internal users: all internal users can access the team and all of its tickets without distinction.\n" "\n" "- Invited portal users and all internal users: all internal users can access the team and all of its tickets without distinction.\n" "Portal users can only access the tickets they are following. This access can be modified on each ticket individually by adding or removing the portal user as follower." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "People to whom this team and its tickets will be visible" msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__rating_percentage_satisfaction msgid "Percentage of happy ratings" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 msgid "Percentage of tickets that were closed without failing any SLAs." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "" "Percentage of tickets whose SLAs have successfully been reached on time over" " the total number of tickets closed within the past 7 days." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Performance" msgstr "Производителност" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_team_performance #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_graph_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_pivot_analysis msgid "Performance Analysis" msgstr "Анализ на производителността" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__auto_close_day msgid "Period of inactivity after which tickets will be automatically closed." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form msgid "Phone" msgstr "Телефон" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Plan onsite interventions" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0 msgid "Please enter a number." msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0 msgid "Please enter a percentage below 100." msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0 msgid "Please enter a positive value." msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0 msgid "Please enter a value less than or equal to 5." msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_contact msgid "" "Policy to post a message on the document using the mailgateway.\n" "- everyone: everyone can post\n" "- partners: only authenticated partners\n" "- followers: only followers of the related document or members of following channels\n" msgstr "" "Политика за публикуване на съобщение в документа с помощта на mailgateway.\n" "- всеки: всеки може да публикува\n" "- партньори: само автентифицирани партньори\n" "- последователи: само последователи на свързания документ или членове на следващите канали\n" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_url msgid "Portal Access URL" msgstr "URL адрес за достъп до портала" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 msgid "" "Portal users will be removed from the followers of the team and its tickets." msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__priority #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__priority #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Priority" msgstr "Приоритет" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__properties #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search msgid "Properties" msgstr "Свойства" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree msgid "Rating" msgstr "Оценяване" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__rating_last_value #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__rating_last_value #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_pivot_inherit_helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_graph_inherit_helpdesk msgid "Rating (1-5)" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_avg_text msgid "Rating Avg Text" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_feedback msgid "Rating Last Feedback" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_image msgid "Rating Last Image" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_value msgid "Rating Last Value" msgstr "Оценяване последна стойност" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_percentage_satisfaction #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_percentage_satisfaction msgid "Rating Satisfaction" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_text msgid "Rating Text" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_count msgid "Rating count" msgstr "Брой оценявания" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_ids msgid "Ratings" msgstr "Оценявания" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_tree msgid "Reach Stage" msgstr "Достигнете етап" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__reached msgid "Reached" msgstr "Достигнат" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__reached_datetime msgid "Reached Date" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_stage.py:0 #: model:helpdesk.stage,legend_done:helpdesk.stage_cancelled #: model:helpdesk.stage,legend_done:helpdesk.stage_in_progress #: model:helpdesk.stage,legend_done:helpdesk.stage_new #: model:helpdesk.stage,legend_done:helpdesk.stage_on_hold #: model:helpdesk.stage,legend_done:helpdesk.stage_solved #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__done #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket msgid "Ready" msgstr "Готов" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "Receive notifications whenever tickets are created, rated or discussed on in" " this team" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_force_thread_id msgid "Record Thread ID" msgstr "ID на запис на нишката" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__blocked #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__blocked msgid "Red" msgstr "Червен" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_blocked msgid "Red Kanban Label" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 msgid "Reference" msgstr "Идентификатор" #. module: helpdesk #: model:mail.message.subtype,name:helpdesk.mt_ticket_refund_status msgid "Refund Status" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_credit_notes msgid "Refunds" msgstr "Кредитни известия" #. module: helpdesk #: model:helpdesk.tag,name:helpdesk.tag_repair msgid "Repair" msgstr "Поправка" #. module: helpdesk #: model:mail.message.subtype,name:helpdesk.mt_ticket_repair_status msgid "Repair Status" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_product_repairs msgid "Repairs" msgstr "Попоравки" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket msgid "Reported on" msgstr "" #. module: helpdesk #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_main msgid "Reporting" msgstr "Отчитане" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_user_id msgid "Responsible User" msgstr "Отговорен потребител" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Restore" msgstr "Възстанови" #. module: helpdesk #: model:mail.message.subtype,name:helpdesk.mt_ticket_return_status msgid "Return Status" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Return faulty products" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_product_returns msgid "Returns" msgstr "Рекламации" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "SLA" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_deadline #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_deadline #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "SLA Deadline" msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__failed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "SLA Failed" msgstr "Неуспешно SLA" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_action #: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_action_main #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_sla #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_sla #: model:ir.model.fields,field_description:helpdesk.field_res_partner__sla_ids #: model:ir.model.fields,field_description:helpdesk.field_res_users__sla_ids #: model:ir.ui.menu,name:helpdesk.helpdesk_sla_menu_main #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_tree #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "SLA Policies" msgstr "Политики на SLA " #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_res_partner__sla_ids #: model:ir.model.fields,help:helpdesk.field_res_users__sla_ids msgid "" "SLA Policies that will automatically apply to the tickets submitted by this " "customer." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "SLA Policy" msgstr "Политика на SLA " #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__description msgid "SLA Policy Description" msgstr "Описание на политика на SLA " #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_stage_id msgid "SLA Stage" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_status_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_status_ids msgid "SLA Status" msgstr "" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_report_analysis_action #: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_report_analysis_dashboard_action #: model:ir.model,name:helpdesk.model_helpdesk_sla_report_analysis #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_sla_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_cohort #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_graph #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_pivot #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "SLA Status Analysis" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_fail msgid "SLA Status Failed" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_success #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_success msgid "SLA Status Success" msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__reached #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "SLA Success" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 msgid "SLA Success Rate" msgstr "" #. module: helpdesk #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__ongoing #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "SLA in Progress" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_ids #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree msgid "SLAs" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_sms_error #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_sms_error msgid "SMS Delivery error" msgstr "SMS грешка при доставка" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban msgid "Sad face" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 msgid "Sample" msgstr "Мостра" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data msgid "Satisfied" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "Save this ticket and the modifications you've made to it." msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "Schedule your activity." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search msgid "Search SLA Policies" msgstr "Търсете политики на SLA" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 msgid "Search in Assigned to" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 msgid "Search in Customer" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 msgid "Search in Helpdesk Team" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 msgid "Search in Stage" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 msgid "Search%(left)s Tickets%(right)s" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_token msgid "Security Token" msgstr "Символ за сигурност" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "Select the customer of your ticket." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Self-Service" msgstr "Самообслужване" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.action_helpdesk_ticket_mass_mail msgid "Send Email" msgstr "Изпратете имейл" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Send broken products for repair" msgstr "" #. module: helpdesk #: model:mail.template,description:helpdesk.new_ticket_request_email_template msgid "" "Send customers a confirmation email to notify them that their helpdesk " "ticket has been received and is currently being reviewed by the helpdesk " "team. Automatically send an email to customers when a ticket reaches a " "specific stage in a helpdesk team by setting this template on that stage." msgstr "" #. module: helpdesk #: model:helpdesk.tag,name:helpdesk.tag_service msgid "Service" msgstr "Обслужване" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Set an Email Template on Stages" msgstr "" #. module: helpdesk #: model:mail.template,description:helpdesk.solved_ticket_request_email_template msgid "" "Set this template on a project's stage to automate email when tasks reach " "stages" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban msgid "Settings" msgstr "Настройки" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.portal_share_action msgid "Share Ticket" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "" "Share presentations and videos, and organize them into courses. Allow " "customers to search your eLearning courses in the help center for answers to" " their questions." msgstr "" #. module: helpdesk #: model:res.groups,name:helpdesk.group_use_rating msgid "Show Customer Ratings" msgstr "" #. module: helpdesk #: model:res.groups,name:helpdesk.group_use_sla msgid "Show SLA Policies" msgstr "Показвайте политики на SLA" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search msgid "Show all records which has next action date is before today" msgstr "" "Показване на всички записи, на които следващата дата на действие е преди " "днес" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__sla_id msgid "Sla" msgstr "" #. module: helpdesk #: model:helpdesk.stage,name:helpdesk.stage_solved msgid "Solved" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__source_id msgid "Source" msgstr "Източник" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__stage_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__stage_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__stage_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_tree #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket msgid "Stage" msgstr "Стадий" #. module: helpdesk #: model:mail.message.subtype,description:helpdesk.mt_ticket_stage #: model:mail.message.subtype,name:helpdesk.mt_ticket_stage msgid "Stage Changed" msgstr "Промяна в статуса" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form msgid "Stage Search" msgstr "Търсене на етап" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_stage_action #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__stage_ids #: model:ir.ui.menu,name:helpdesk.helpdesk_stage_menu msgid "Stages" msgstr "Стадии" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__stage_ids msgid "Stages To Delete" msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__stage_ids msgid "" "Stages the team will use. This team's tickets will only be able to be in " "these stages." msgstr "" "Етапи, които ще използва екипът. Тикетите на този екип ще могат да " "присъстват само в тези етапи." #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__status #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Status" msgstr "Състояние" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_state msgid "" "Status based on activities\n" "Overdue: Due date is already passed\n" "Today: Activity date is today\n" "Planned: Future activities." msgstr "" "Статус въз основа на дейности\n" "Просрочени: Срокът вече е изтекъл\n" "Днес: Датата на дейността е днес\n" "Планирано: Бъдещи дейности." #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__duration_tracking msgid "Status time" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__name #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__name msgid "Subject" msgstr "Тема" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7days_success #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__success_rate msgid "Success Rate" msgstr "Оценяване на успеха" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7dayssuccess #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_success msgid "Success Rate Analysis" msgstr "Анализ на оценяването на успеха" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_success msgid "Success SLA Policy" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tag_view_tree msgid "Tag" msgstr "Маркер" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_tag_action #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__tag_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__tag_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__tag_ids #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__tag_ids #: model:ir.ui.menu,name:helpdesk.helpdesk_tag_menu #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tag_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Tags" msgstr "Маркери" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_tag_action msgid "Tags are perfect for organizing your tickets." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "Target" msgstr "Цел" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__stage_id msgid "Target Stage" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk msgid "Team" msgstr "Екип" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__member_ids msgid "Team Members" msgstr "Членове на екипа" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_stage_team_action msgid "Team Stages" msgstr "" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.email_template_action_helpdesk msgid "Templates" msgstr "Шаблони" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_model_id msgid "" "The model (Odoo Document Kind) to which this alias corresponds. Any incoming" " email that does not reply to an existing record will cause the creation of " "a new record of this model (e.g. a Project Task)" msgstr "" " Моделът (Odoo Document Kind), към който съответства този псевдоним. Всеки " "входящ имейл, който не отговаря на съществуващ запис, ще доведе до " "създаването на нов запис на този модел (например задача за проекта)" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_name msgid "" "The name of the email alias, e.g. 'jobs' if you want to catch emails for " "" msgstr "" "Името на имейла, напр. \"работни места\", ако искате да уловите имейли за " "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 msgid "The team does not allow ticket closing through portal" msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__exclude_stage_ids msgid "" "The time spent in these stages won't be taken into account in the " "calculation of the SLA." msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 msgid "" "The visibility of the team needs to be set as \"Invited portal users and all" " internal users\" in order to use the website form." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket msgid "There are currently no Ticket for your account." msgstr "Понастоящем няма наличен тикет за профила Ви." #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.ticket_creation msgid "This" msgstr "Този" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "" "This SLA Policy will apply to tickets matching ALL of the following " "criteria:" msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__campaign_id msgid "" "This is a name that helps you keep track of your different campaign efforts," " e.g. Fall_Drive, Christmas_Special" msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__medium_id msgid "This is the method of delivery, e.g. Postcard, Email, or Banner Ad" msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__source_id msgid "" "This is the source of the link, e.g. Search Engine, another domain, or name " "of email list" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_ticket.py:0 msgid "This ticket was closed %s hours after its SLA deadline." msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_ticket.py:0 msgid "This ticket was successfully closed %s hours before its SLA deadline." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard msgid "" "This will archive the stages and all of the tickets they contain from the " "following teams:" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.mail_activity_type_action_config_helpdesk msgid "" "Those represent the different categories of things you have to do (e.g. " "\"Call\" or \"Send email\")." msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 msgid "Three stars, maximum score" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__ticket_id #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_id #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_activity #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "Ticket" msgstr "Тикет" #. module: helpdesk #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_dashboard #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_analysis_dashboard_action #: model:ir.model,name:helpdesk.model_helpdesk_ticket_report_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_analysis msgid "Ticket Analysis" msgstr "Анализ на тикетите" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_closed #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_closed msgid "Ticket Closed" msgstr "" #. module: helpdesk #: model:mail.template,subject:helpdesk.solved_ticket_request_email_template msgid "Ticket Closed - Reference {{ object.id if object.id else 15 }}" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__ticket_count msgid "Ticket Count" msgstr "" #. module: helpdesk #: model:mail.message.subtype,name:helpdesk.mt_team_ticket_new #: model:mail.message.subtype,name:helpdesk.mt_ticket_new msgid "Ticket Created" msgstr "Създаден тикет" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__create_date #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__create_date msgid "Ticket Creation Date" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_deadline msgid "Ticket Deadline" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_ref #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__ticket_ref #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_ref msgid "Ticket IDs Sequence" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_properties msgid "Ticket Properties" msgstr "" #. module: helpdesk #: model:mail.message.subtype,name:helpdesk.mt_team_ticket_rated #: model:mail.message.subtype,name:helpdesk.mt_ticket_rated msgid "Ticket Rated" msgstr "" #. module: helpdesk #: model:ir.model,name:helpdesk.model_helpdesk_sla_status msgid "Ticket SLA Status" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.quick_create_ticket_form msgid "Ticket Title" msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 msgid "Ticket closed by the customer" msgstr "" #. module: helpdesk #: model:mail.message.subtype,description:helpdesk.mt_ticket_new msgid "Ticket created" msgstr "Създаден тикет" #. module: helpdesk #. odoo-javascript #. odoo-python #: code:addons/helpdesk/models/helpdesk_team.py:0 #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model:ir.actions.act_window,name:helpdesk.helpdesk_my_ticket_action_no_create #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_sla #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_team #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_unassigned #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_ids #: model:ir.model.fields,field_description:helpdesk.field_res_partner__ticket_count #: model:ir.model.fields,field_description:helpdesk.field_res_users__ticket_count #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_main #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_list_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket #: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_helpdesk_ticket #: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_menu_helpdesk msgid "Tickets" msgstr "Тикети" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_analysis_action #: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_report_analysis_view_tree #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_report_view_cohort #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_analysis msgid "Tickets Analysis" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_digest_digest__kpi_helpdesk_tickets_closed msgid "Tickets Closed" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Tickets Search" msgstr "Търсене на тикети" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_stage__fold #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__fold msgid "Tickets in a folded stage are considered as closed." msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_helpdesk_sale_timesheet msgid "Time Billing" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__close_hours msgid "Time to close (hours)" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__assign_hours msgid "Time to first assignment (hours)" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_helpdesk_timesheet msgid "Timesheets" msgstr "Графици" #. module: helpdesk #: model:digest.tip,name:helpdesk.digest_tip_helpdesk_0 msgid "Tip: Create tickets from incoming emails" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_my_ticket_action_no_create #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_my #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_tree #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_unassigned msgid "" "To get things done, plan activities and use the ticket status.
\n" " Collaborate efficiently by chatting in real-time or via email." msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk msgid "Today" msgstr "Днес" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search msgid "Today Activities" msgstr "Дневни дейности" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 msgid "Today's Average Rating" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__total_response_hours msgid "Total Exchange Time in Hours" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Track & Bill Time" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Track customer satisfaction on tickets" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_action #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_dashboard_action msgid "" "Track the performance of your teams, the success rate of your tickets, and " "how quickly you reach your service level agreements (SLAs)." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Track the time spent on tickets" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 msgid "Two stars, with a maximum of three" msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_exception_decoration msgid "Type of the exception activity on record." msgstr "Вид на записаната дейност по изключение." #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_stage.py:0 msgid "Unarchive Tickets" msgstr "" #. module: helpdesk #. odoo-javascript #. odoo-python #: code:addons/helpdesk/controllers/portal.py:0 #: code:addons/helpdesk/static/src/views/helpdesk_ticket_graph/helpdesk_ticket_graph_model.js:0 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base #: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket msgid "Unassigned" msgstr "Неназначени" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__unassigned_tickets #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed msgid "Unassigned Tickets" msgstr "Неразпределени тикети" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search msgid "Unread Messages" msgstr "Непрочетени съобщения" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__3 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__3 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__3 #: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__3 #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base msgid "Urgent" msgstr "Спешно" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "Use activities to organize your daily work." msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_alias msgid "Use Alias" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_coupons msgid "Use Coupons" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "" "Use the chatter to send emails and communicate efficiently with your " "customers. Add new people to the followers' list to make them aware of the " "progress of this ticket." msgstr "" #. module: helpdesk #: model:ir.model,name:helpdesk.model_res_users #: model:res.groups,name:helpdesk.group_helpdesk_user msgid "User" msgstr "Потребител" #. module: helpdesk #: model:helpdesk.team,name:helpdesk.helpdesk_team3 msgid "VIP Support" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__privacy_visibility msgid "Visibility" msgstr "Видимост" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "Visibility & Assignment" msgstr "" #. module: helpdesk #. odoo-javascript #: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0 msgid "" "Want to boost your customer satisfaction?
Click Helpdesk to " "start." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup msgid "" "We hope to have addressed your request satisfactorily. If you no longer need" " our assistance, please close this ticket. Thank you for your collaboration." msgstr "" #. module: helpdesk #: model_terms:helpdesk.team,description:helpdesk.helpdesk_team1 #: model_terms:helpdesk.team,description:helpdesk.helpdesk_team3 msgid "" "We provide 24/7 support, Monday through Friday. Ticket responses are usually provided within 2 working days.
\n" " Support is mainly provided in English. We can also assist in Spanish, French, and Dutch." msgstr "" #. module: helpdesk #: model:helpdesk.tag,name:helpdesk.tag_website msgid "Website" msgstr "Уебсайт" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_form msgid "Website Form" msgstr "Форма на уебсайт" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__website_message_ids msgid "Website Messages" msgstr "Съобщения в уебсайт" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__website_message_ids #: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__website_message_ids msgid "Website communication history" msgstr "История на комуникацията на уебсайт" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__time msgid "Within" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__resource_calendar_id msgid "Working Hours" msgstr "Работни часове" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_assignation_hours #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_assignation_hours #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main msgid "Working Hours to Assign" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_close_hours #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_close_hours #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main msgid "Working Hours to Close" msgstr "" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_exceeded_hours #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_deadline_hours #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_deadline_hours msgid "Working Hours until SLA Deadline" msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__exceeded_hours msgid "" "Working hours exceeded for reached SLAs compared with deadline. Positive " "number means the SLA was reached after the deadline." msgstr "" #. module: helpdesk #: model:ir.model.fields,help:helpdesk.field_helpdesk_team__resource_calendar_id msgid "Working hours used to determine the deadline of SLA Policies." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard msgid "" "Would you like to unarchive all of the tickets contained in these stages as " "well?" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard msgid "" "You cannot delete stages containing tickets. You can either archive them or " "first delete all of their tickets." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard msgid "" "You cannot delete stages containing tickets. You should first delete all of " "their tickets." msgstr "" #. module: helpdesk #: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_closed_not_zero #: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_rating_not_zero #: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_success_not_zero msgid "You cannot have negative targets" msgstr "" #. module: helpdesk #: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_sla msgid "You completed all your tickets on time." msgstr "" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_ticket.py:0 msgid "You have been invited to follow %s" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.ticket_invitation_follower msgid "You have been invited to follow Ticket Document :" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "alias" msgstr "псевдоним" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form msgid "e.g. Close urgent tickets within 36 hours" msgstr "напр. Непосредствено спешни тикети в рамките на 36 часа" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "e.g. Customer Care" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "e.g. My Company" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form #: model_terms:ir.ui.view,arch_db:helpdesk.quick_create_ticket_form msgid "e.g. Product arrived damaged" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "e.g. mycompany.com" msgstr "напр. mycompany.com" #. module: helpdesk #: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_slides msgid "eLearning" msgstr "Електронно обучение" #. module: helpdesk #: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0 msgid "generate tickets in your pipeline." msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.ticket_creation msgid "has been created from ticket:" msgstr "" #. module: helpdesk #: model:ir.actions.server,name:helpdesk.helpdesk_ratings_server_action msgid "helpdesk view rating" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form msgid "team search" msgstr "търсене на екип" #. module: helpdesk #. odoo-python #: code:addons/helpdesk/models/helpdesk_ticket.py:0 msgid "tickets" msgstr "" #. module: helpdesk #: model:mail.template,subject:helpdesk.rating_ticket_request_email_template msgid "" "{{ object.company_id.name or object.user_id.company_id.name or 'Helpdesk' " "}}: Service Rating Request" msgstr "" #. module: helpdesk #: model:mail.template,subject:helpdesk.new_ticket_request_email_template msgid "{{ object.name }}" msgstr "" #. module: helpdesk #: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data msgid "{{rating.res_name if t['is_helpdesk_user'] else ''}}" msgstr ""