Website Live Chat Channels livechat im_livechat.channel kanban,form

Define a new website live chat channel

You can create channels for each website on which you want to integrate the website live chat widget, allowing your website visitors to talk in real time with your operators.

im_livechat.channel.kanban im_livechat.channel
Ratings Configure Channel

Sessions

 im_livechat.channel.form im_livechat.channel

Operators that do not show any activity In Odoo for more than 30 minutes will be considered as disconnected.

Define rules for your live support channel. You can apply an action for the given URL, and per country.
To identify the country, GeoIP must be installed on your server, otherwise, the countries of the rule will not be taken into account.

Learn how to display a live chat bubble on your website and start chatting with visitors in a few easy steps.

  1. Go to Website > Configuration > Settings > Email & Marketing.
  2. Turn on the Live Chat feature.
  3. Choose the live chat channel you want to display on your website.

Add the following code to the <head> section of your website:



Alternatively, share this URL with your customers or suppliers via email:

im.livechat.channel.view.search im_livechat.channel im.livechat.channel.rule.list im_livechat.channel.rule im_livechat.channel.rule.kanban im_livechat.channel.rule im_livechat.channel.rule.form im_livechat.channel.rule