helpdesk.team.list helpdesk.team SLA Policies helpdesk.sla list,form,kanban {'default_team_id': active_id, 'search_default_team_id': active_id}

No SLA policies found. Let's create one!

Make sure tickets are handled in a timely manner by using SLA Policies.

 Templates mail.template list,form [('team_id', '=', active_id)] {'default_team_id': active_id}

Create a new template

helpdesk.team.form helpdesk.team

Visibility & Assignment

 
 

Channels

Alias @

Alias

To use an email alias, the first step is to configure an Alias Domain. You can achieve this by navigating to the General Settings and configuring the corresponding field.

Set an Alias Domain

Type /ticket to create tickets
Type /search_tickets to find tickets

Help Center

Track & Bill Time

Performance

A rating request will automatically be sent by email to the customer when their ticket reaches the corresponding stage with the email template set.

Self-Service

Afterdays of inactivity

After-Sales

helpdesk.team.search helpdesk.team helpdesk.team.dashboard helpdesk.team 200
 
Tickets Closed SLA Success Rate % Average Rating / 5
Open Unassigned Urgent Failed
helpdesk.team.kanban.view helpdesk.team primary 1 Helpdesk Teams helpdesk.team helpdesk-teams list,form,kanban {'default_use_sla': True}

No teams found. Let's create one!

Create teams to organize your tickets by expertise or geographical region, and define a different workflow for each team.

list kanban Helpdesk Overview helpdesk helpdesk.team kanban,form {}

No teams found

Create teams to organize your tickets by expertise or geographical region, and define a different workflow for each team.

helpdesk.team.view.kanban.mobile helpdesk.team