Helpdesk: Ticket Received {{ object.name }} {{ (object.team_id.alias_email_from or object.company_id.email_formatted or object.user_id.email_formatted or user.email_formatted) }} {{ (object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') }} {{ object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else '' }} Send customers a confirmation email to notify them that their helpdesk ticket has been received and is currently being reviewed by the helpdesk team. Automatically send an email to customers when a ticket reaches a specific stage in a helpdesk team by setting this template on that stage.

Dear Madam/Sir,

Your request Table legs are unbalanced has been received and is being reviewed by our VIP Support team.

The reference for your ticket is 15.

To provide any additional information, simply reply to this email.

Don't hesitate to visit our Help Center. You might find the answer to your question.

Feel free to close your ticket if our help is no longer needed. Thank you for your collaboration.

View Ticket View Ticket Close Ticket Close Ticket Visit Help Center

Best regards,

Helpdesk Team

{{ object.partner_id.lang or object.user_id.lang or user.lang }} Helpdesk: Ticket Closed Ticket Closed - Reference {{ object.id if object.id else 15 }} {{ (object.team_id.alias_email_from or object.company_id.email_formatted or object.user_id.email_formatted or user.email_formatted) }} {{ (object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') }} {{ object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else '' }} Set this template on a project's stage to automate email when tasks reach stages

Dear Madam/Sir,

We would like to inform you that we have closed your ticket (reference 15). We trust that the services provided have met your expectations and that you have found a satisfactory resolution to your issue.

However, if you have any further questions or comments, please do not hesitate to reply to this email to re-open your ticket. Our team is always here to help you and we will be happy to assist you with any further concerns you may have.

Thank you for choosing our services and for your cooperation throughout this process. We truly value your business and appreciate the opportunity to serve you.

Kind regards,

Helpdesk Team.

{{ object.partner_id.lang or object.user_id.lang or user.lang }} Helpdesk: Ticket Rating Request {{ object.company_id.name or object.user_id.company_id.name or 'Helpdesk' }}: Service Rating Request {{ (object.team_id.alias_email_from or object.company_id.email_formatted or object._rating_get_operator().email_formatted or user.email_formatted) }} {{ (object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') }} {{ object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else '' }} Enable "customer ratings" feature on the helpdesk team

Hello Brandon Freeman,

Hello,
Please take a moment to rate our services related to the ticket "Table legs are unbalanced" assigned to Mitchell Admin.
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This customer survey has been sent because your ticket has been moved to the stage In Progress.