91 lines
3.3 KiB
Python
91 lines
3.3 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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{
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'name': 'Helpdesk',
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'version': '1.6',
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'category': 'Services/Helpdesk',
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'sequence': 110,
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'summary': 'Track, prioritize, and solve customer tickets',
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'website': 'https://www.odoo.com/app/helpdesk',
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'depends': [
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'base_setup',
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'mail',
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'utm',
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'rating',
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'web_tour',
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'resource',
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'portal',
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'digest',
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],
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'description': """
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Helpdesk - Ticket Management App
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================================
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Features:
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- Process tickets through different stages to solve them.
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- Add priorities, types, descriptions and tags to define your tickets.
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- Use the chatter to communicate additional information and ping co-workers on tickets.
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- Enjoy the use of an adapted dashboard, and an easy-to-use kanban view to handle your tickets.
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- Make an in-depth analysis of your tickets through the pivot view in the reports menu.
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- Create a team and define its members, use an automatic assignment method if you wish.
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- Use a mail alias to automatically create tickets and communicate with your customers.
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- Add Service Level Agreement deadlines automatically to your tickets.
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- Get customer feedback by using ratings.
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- Install additional features easily using your team form view.
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""",
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'data': [
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'security/helpdesk_security.xml',
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'security/ir.model.access.csv',
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'data/digest_data.xml',
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'data/mail_message_subtype_data.xml',
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'data/mail_template_data.xml',
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'data/helpdesk_data.xml',
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'data/ir_cron_data.xml',
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'data/ir_sequence_data.xml',
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'data/helpdesk_tour.xml',
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'views/helpdesk_ticket_views.xml',
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'report/helpdesk_ticket_analysis_views.xml',
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'report/helpdesk_sla_report_analysis_views.xml',
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'views/helpdesk_tag_views.xml',
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'views/helpdesk_stage_views.xml',
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'views/helpdesk_sla_views.xml',
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'views/helpdesk_team_views.xml',
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'views/digest_views.xml',
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'views/helpdesk_portal_templates.xml',
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'views/rating_rating_views.xml',
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'views/res_partner_views.xml',
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'views/mail_activity_views.xml',
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'views/helpdesk_templates.xml',
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'views/helpdesk_menus.xml',
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'wizard/helpdesk_stage_delete_views.xml',
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],
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'demo': ['data/helpdesk_demo.xml'],
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'application': True,
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'license': 'OEEL-1',
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'post_init_hook': '_create_helpdesk_team',
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'assets': {
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'web.assets_backend': [
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'helpdesk/static/src/scss/helpdesk.scss',
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'helpdesk/static/src/css/portal_helpdesk.css',
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'helpdesk/static/src/components/**/*',
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'helpdesk/static/src/views/**/*',
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'helpdesk/static/src/js/tours/helpdesk.js',
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('remove', 'helpdesk/static/src/views/helpdesk_ticket_graph/**'),
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('remove', 'helpdesk/static/src/views/helpdesk_ticket_pivot/**'),
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],
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'web.assets_backend_lazy': [
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'helpdesk/static/src/views/helpdesk_ticket_graph/**',
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'helpdesk/static/src/views/helpdesk_ticket_pivot/**',
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],
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'web.assets_unit_tests': [
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'helpdesk/static/tests/**/*',
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],
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'web.assets_tests': [
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'helpdesk/static/tests/tours/**/*',
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],
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}
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}
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