507 lines
25 KiB
XML
507 lines
25 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<data noupdate="1">
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<record id="base.user_demo" model="res.users">
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<field name="groups_id" eval="[(3, ref('helpdesk.group_helpdesk_manager'))]"/>
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</record>
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</data>
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<record id="tag_crm" model="helpdesk.tag">
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<field name="name">CRM</field>
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</record>
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<record id="tag_website" model="helpdesk.tag">
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<field name="name">Website</field>
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</record>
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<record id="tag_service" model="helpdesk.tag">
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<field name="name">Service</field>
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</record>
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<record id="tag_repair" model="helpdesk.tag">
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<field name="name">Repair</field>
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</record>
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<!-- Set target on user -->
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<record id="base.user_admin" model="res.users">
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<field name="helpdesk_target_closed">5</field>
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<field name="helpdesk_target_rating">4.5</field>
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<field name="helpdesk_target_success">87</field>
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</record>
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<!-- helpdesk team -->
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<record id="helpdesk_team3" model="helpdesk.team">
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<field name="name">VIP Support</field>
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<field name="stage_ids" eval="[(6, 0, [ref('helpdesk.stage_new'), ref('helpdesk.stage_in_progress'), ref('helpdesk.stage_solved'), ref('helpdesk.stage_cancelled')])]"/>
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<field name="use_sla" eval="True"/>
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<field name="use_rating" eval="True"/>
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<field name="color">10</field>
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<field name="assign_method">randomly</field>
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<field name="member_ids" eval="[Command.link(ref('base.user_admin')), Command.link(ref('base.user_demo'))]"/>
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<field name="privacy_visibility">invited_internal</field>
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<field name="description" type="html">
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<p>We provide 24/7 support, Monday through Friday. Ticket responses are usually provided within 2 working days.<br/>
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Support is mainly provided in English. We can also assist in Spanish, French, and Dutch.</p>
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</field>
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</record>
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<record id="helpdesk.helpdesk_team1" model="helpdesk.team">
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<field name="use_rating" eval="True"/>
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<field name="description" type="html">
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<p>We provide 24/7 support, Monday through Friday. Ticket responses are usually provided within 2 working days.<br/>
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Support is mainly provided in English. We can also assist in Spanish, French, and Dutch.</p>
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</field>
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</record>
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<!-- SLA's -->
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<record id="helpdesk_sla_1" model="helpdesk.sla">
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<field name="name">2 days to start</field>
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<field name="team_id" ref="helpdesk_team1"/>
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<field name="stage_id" ref="stage_in_progress"/>
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<field name="time">16</field>
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</record>
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<record id="helpdesk_sla_2" model="helpdesk.sla">
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<field name="name">7 days to finish</field>
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<field name="team_id" ref="helpdesk_team1"/>
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<field name="stage_id" ref="stage_solved"/>
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<field name="time">56</field>
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<field name="exclude_stage_ids" eval="[Command.link(ref('helpdesk.stage_on_hold'))]"/>
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</record>
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<record id="helpdesk_sla_3" model="helpdesk.sla">
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<field name="name">8 hours to finish</field>
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<field name="team_id" ref="helpdesk_team3"/>
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<field name="priority">3</field>
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<field name="stage_id" ref="stage_solved"/>
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<field name="time">8</field>
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<field name="partner_ids" eval="[Command.link(ref('base.res_partner_10')), Command.link(ref('base.res_partner_2'))]"/>
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</record>
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<!-- Tickets -->
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<record id="helpdesk_ticket_1" model="helpdesk.ticket">
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<field name="name">Kitchen collapsing</field>
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<field name="user_id" ref="base.user_admin"/>
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<field name="priority">3</field>
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<field name="partner_id" ref="base.res_partner_12"/>
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<field name="stage_id" ref="helpdesk.stage_in_progress"/>
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</record>
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<record id="helpdesk_ticket_2" model="helpdesk.ticket">
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<field name="name">Where can I download a catalog?</field>
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<field name="team_id" ref="helpdesk.helpdesk_team1"/>
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<field name="priority">0</field>
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<field name="partner_id" ref="base.res_partner_4"/>
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</record>
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<record id="helpdesk_ticket_3" model="helpdesk.ticket">
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<field name="name">Warranty</field>
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<field name="team_id" ref="helpdesk.helpdesk_team1"/>
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<field name="user_id" ref="base.user_admin"/>
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<field name="priority">2</field>
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<field name="partner_id" ref="base.res_partner_main1" />
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<field name="stage_id" ref="helpdesk.stage_new"/>
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<field name="kanban_state">blocked</field>
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<field name="description" type="html">
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<field name="sla_reached_late" eval="True"/>
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<p>Hello,<br/><br/>
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I would like to know what kind of warranties you are offering for your products.<br/>
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Here is my contact number: 123456789<br/><br/>
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Thank you,<br/>
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Chester Reed</p>
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</field>
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</record>
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<!-- fail the sla status -->
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<function model="helpdesk.sla.status" name="write">
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<value model="helpdesk.sla.status" search="[('ticket_id', '=', ref('helpdesk_ticket_3'))]"/>
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<value eval="{'deadline': DateTime.now() - relativedelta(days=2)}"/>
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</function>
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<record id="helpdesk_ticket_4" model="helpdesk.ticket">
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<field name="name">Wood Treatment</field>
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<field name="team_id" ref="helpdesk.helpdesk_team1"/>
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<field name="user_id" ref="base.user_demo"/>
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<field name="partner_id" ref="base.res_partner_4" />
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<field name="stage_id" ref="helpdesk.stage_solved"/>
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<field name="close_date" eval="DateTime.now()"/>
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<field name="description" type="html">
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<p>Hello,<br/><br/>
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Is the wood from your furniture treated with a particular product? What would you recommend to maintain the quality of a dining table?<br/>
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Your assistance would be greatly appreciated.<br/><br/>
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Thanks in Advance,<br/>
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Azure Interior</p>
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</field>
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</record>
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<record id="helpdesk_ticket_5" model="helpdesk.ticket">
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<field name="name">Chair dimensions</field>
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<field name="team_id" ref="helpdesk.helpdesk_team1"/>
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<field name="user_id" ref="base.user_admin"/>
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<field name="partner_id" ref="base.res_partner_12"/>
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<field name="stage_id" ref="helpdesk.stage_solved"/>
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<field name="create_date" eval="DateTime.now()- relativedelta(days=1)"/>
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<field name="close_date" eval="DateTime.now()"/>
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<field name="description" type="html">
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<p>Can you please tell me the dimensions of your “Office chair Black”? Also I am unable to find the information on your official site.<br/>
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I look forward to your kind response.<br/><br/>
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Thank you!</p>
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</field>
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</record>
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<record id="helpdesk_ticket_6" model="helpdesk.ticket">
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<field name="name">Lost key</field>
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<field name="team_id" ref="helpdesk.helpdesk_team1"/>
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<field name="user_id" ref="base.user_admin"/>
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<field name="partner_id" ref="base.res_partner_3"/>
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<field name="stage_id" ref="helpdesk.stage_in_progress"/>
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<field name="kanban_state">done</field>
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<field name="description" type="html">
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<p>Hello,<br/><br/>
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I bought a locker a few years ago and I, unfortunately, lost the key. I cannot retrieve the documents I had left in there without damaging the furniture item. What solution do you offer?<br/><br/>
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Thanks in advance for your help.<br/>
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Kind regards,<br/>
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Gemini Furniture</p>
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</field>
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</record>
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<record id="helpdesk_ticket_7" model="helpdesk.ticket">
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<field name="name">Furniture delivery</field>
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<field name="team_id" ref="helpdesk.helpdesk_team1"/>
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<field name="user_id" ref="base.user_admin"/>
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<field name="partner_id" ref="base.res_partner_2"/>
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<field name="stage_id" ref="helpdesk.stage_in_progress"/>
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<field name="create_date" eval="DateTime.now()- relativedelta(days=9)"/>
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<field name="description" type="html">
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<p>Hi,<br/><br/>
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I was wondering if you were delivering the furniture or if we needed to pick it up at your warehouse?<br/>
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If you do take care of the delivery, are there any extra costs?<br/><br/>
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Regards,<br/>
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Deco Addict</p>
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</field>
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</record>
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<!-- change the stage to cancelled and add close date to update success rate-->
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<function model="helpdesk.ticket" name="write">
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<value model="helpdesk.ticket" search="[('id', '=', ref('helpdesk_ticket_7'))]"/>
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<value eval="{'stage_id': ref('helpdesk.stage_cancelled'), 'close_date': DateTime.now()}"/>
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</function>
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<record id="helpdesk_ticket_8" model="helpdesk.ticket">
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<field name="name">Cabinets in kit</field>
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<field name="team_id" ref="helpdesk.helpdesk_team3"/>
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<field name="partner_id" ref="base.res_partner_10"/>
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<field name="stage_id" ref="helpdesk.stage_new"/>
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<field name="description" type="html">
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<p>Hello,<br/><br/>
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I would like to know if your cabinets come in a kit? They seem quite large and I am not sure they will fit through my front door.<br/><br/>
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Thank you for your help.<br/>
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Best regards,<br/>
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Jackson Group</p>
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</field>
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</record>
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<record id="helpdesk_ticket_9" model="helpdesk.ticket">
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<field name="name">Missing user manual</field>
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<field name="team_id" ref="helpdesk.helpdesk_team3"/>
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<field name="partner_id" ref="base.res_partner_12"/>
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<field name="stage_id" ref="helpdesk.stage_new"/>
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<field name="kanban_state">blocked</field>
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<field name="description" type="html">
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<p>Hello,<br/><br/>
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I recently purchased one of your wardrobes in a kit. Unfortunately, I didn’t receive the user manual, so I cannot assemble the item. Could you send me this document?<br/><br/>
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Thank you.<br/>
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Kind regards,</p>
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</field>
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</record>
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<record id="helpdesk_ticket_10" model="helpdesk.ticket">
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<field name="name">Ugly Chair</field>
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<field name="team_id" ref="helpdesk.helpdesk_team3"/>
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<field name="user_id" ref="base.user_admin"/>
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<field name="partner_id" ref="base.res_partner_2"/>
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<field name="stage_id" ref="helpdesk.stage_solved"/>
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<field name="kanban_state">done</field>
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<field name="close_date" eval="DateTime.now()"/>
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<field name="description" type="html">
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<p>Hello,<br/><br/>
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I purchased a chair from you last week. I now realize it doesn’t go well with the rest of my furniture, so I would like to return it and to get a refund.<br/><br/>
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Regards,<br/>
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Deco Addict</p>
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</field>
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</record>
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<record id="helpdesk_ticket_11" model="helpdesk.ticket">
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<field name="name">Couch</field>
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<field name="team_id" ref="helpdesk.helpdesk_team3"/>
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<field name="user_id" ref="base.user_demo"/>
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<field name="partner_id" ref="base.res_partner_1"/>
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<field name="stage_id" ref="helpdesk.stage_in_progress"/>
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<field name="description" type="html">
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<p>Hello,<br/><br/>
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The couch I ordered was scratched during the delivery. Would it be possible to have a gesture of goodwill?<br/>
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Thank you for considering my request.<br/><br/>
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Best regards,</p>
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</field>
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</record>
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<record id="helpdesk_ticket_12" model="helpdesk.ticket">
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<field name="name">Chair wheels aren’t working</field>
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<field name="team_id" ref="helpdesk.helpdesk_team3"/>
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<field name="partner_id" ref="base.res_partner_main1"/>
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<field name="stage_id" ref="helpdesk.stage_new"/>
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<field name="priority">3</field>
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<field name="tag_ids" eval="[(6,0,[ref('helpdesk.tag_repair'),ref('helpdesk.tag_service')])]"/>
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<field name="create_date" eval="DateTime.now()- relativedelta(days=1)"/>
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<field name="kanban_state">done</field>
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<field name="description" type="html">
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<p>The chair I bought last year isn't turning correctly anymore. Are you selling spare parts for the wheels?<br/><br/>
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Thank you in advance for your help.<br/>
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Chester Reed</p>
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</field>
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</record>
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<!-- Fail the sla on ticket -->
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<function model="helpdesk.sla.status" name="write">
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<value model="helpdesk.sla.status" search="[('ticket_id', '=', ref('helpdesk_ticket_12'))]"/>
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<value eval="{'deadline': DateTime.now()}"/>
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</function>
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<record id="helpdesk_ticket_13" model="helpdesk.ticket">
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<field name="name">Cabinet Colour and Lock aren't proper</field>
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<field name="team_id" ref="helpdesk.helpdesk_team3"/>
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<field name="user_id" ref="base.user_admin"/>
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<field name="partner_id" ref="base.res_partner_10"/>
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<field name="stage_id" ref="helpdesk.stage_new"/>
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<field name="priority">3</field>
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<field name="tag_ids" eval="[(6,0,[ref('helpdesk.tag_repair'),ref('helpdesk.tag_service')])]"/>
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<field name="kanban_state">done</field>
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<field name="description" type="html">
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<p>Hi,<br/><br/>
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I purchased a "Cabinet With Doors" from your store a few days ago. The lock is not working properly and the color is wrong. This is unacceptable! I am asking for a product that corresponds to my order and that matches the quality you are advertising.<br/><br/>
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Regards,<br/>
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The Jackson Group</p>
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</field>
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</record>
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<record id="helpdesk_ticket_14" model="helpdesk.ticket">
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<field name="name">Lamp Stand is bent</field>
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<field name="team_id" ref="helpdesk.helpdesk_team3"/>
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<field name="user_id" ref="base.user_demo"/>
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<field name="partner_id" ref="base.res_partner_4"/>
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<field name="stage_id" ref="helpdesk.stage_new"/>
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<field name="priority">2</field>
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<field name="description" type="html">
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<p>Hello,<br/><br/>
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Yesterday I purchased a lamp stand from your site but the product I received is bent.<br/>
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Would it be possible to get a replacement?<br/><br/>
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Regards,<br/>
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Ready Mat</p>
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</field>
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</record>
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<record id="helpdesk_ticket_15" model="helpdesk.ticket">
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<field name="name">Table legs are unbalanced</field>
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<field name="team_id" ref="helpdesk.helpdesk_team3"/>
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<field name="user_id" ref="base.user_admin"/>
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<field name="partner_id" ref="base.res_partner_12"/>
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<field name="stage_id" ref="helpdesk.stage_in_progress"/>
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<field name="priority">3</field>
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<field name="tag_ids" eval="[(6,0,[ref('helpdesk.tag_repair'),ref('helpdesk.tag_service')])]"/>
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<field name="kanban_state">done</field>
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<field name="description" type="html">
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<p>Hi,<br/><br/>
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A few days ago, I bought a Four Persons Desk. While assembling it in my office, I found that the legs of the table were not properly balanced. Could you please come and fix this?<br/>
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Kindly do this as early as possible.<br/><br/>
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Best,<br/>
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Azure Interior</p>
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</field>
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</record>
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<record id="helpdesk_ticket_16" model="helpdesk.ticket">
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<field name="name">Drawer’s slides and handle have a defect</field>
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<field name="team_id" ref="helpdesk.helpdesk_team3"/>
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<field name="user_id" ref="base.user_admin"/>
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<field name="priority">3</field>
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<field name="partner_id" ref="base.res_partner_2"/>
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<field name="stage_id" ref="helpdesk.stage_in_progress"/>
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<field name="kanban_state">done</field>
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<field name="description" type="html">
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<p>Hi,<br/><br/>
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I have purchased a "Drawer" from your store but the slides and the handle seem to have a defect.<br/>
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Would it be possible for you to fix it?<br/><br/>
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Regards,<br/>
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Deco</p>
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</field>
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</record>
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<record id="helpdesk_ticket_17" model="helpdesk.ticket">
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<field name="name">Want to change the place of the dining area</field>
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<field name="team_id" ref="helpdesk.helpdesk_team3"/>
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<field name="user_id" ref="base.user_demo"/>
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<field name="partner_id" ref="base.res_partner_3"/>
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<field name="stage_id" ref="helpdesk.stage_in_progress"/>
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<field name="description" type="html">
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<p>Hello,<br/><br/>
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I want to change the location of the dining area and would like your advice.<br/>
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Hope to hear from you soon.<br/><br/>
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Best,<br/>
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Gemini Furniture</p>
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</field>
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</record>
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<record id="helpdesk_ticket_18" model="helpdesk.ticket">
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<field name="name">Received Product is damaged</field>
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<field name="team_id" ref="helpdesk.helpdesk_team3"/>
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<field name="user_id" ref="base.user_demo"/>
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<field name="partner_id" ref="base.res_partner_12"/>
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<field name="stage_id" ref="helpdesk.stage_solved"/>
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<field name="create_date" eval="DateTime.now()- relativedelta(days=10)"/>
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<field name="close_date" eval="DateTime.now()- relativedelta(days=5)"/>
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<field name="description" type="html">
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<p>Hi,<br/><br/>
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I ordered a "Table Kit" from your store but the delivered product is damaged. I demand a refund as soon as possible.<br/><br/>
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Regards,</p>
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</field>
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</record>
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<record id="helpdesk_ticket_19" model="helpdesk.ticket">
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<field name="name">Delivered wood panel is not what I ordered</field>
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<field name="team_id" ref="helpdesk.helpdesk_team3"/>
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<field name="user_id" ref="base.user_admin"/>
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<field name="priority">2</field>
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<field name="partner_id" ref="base.res_partner_1"/>
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<field name="stage_id" ref="helpdesk.stage_solved"/>
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<field name="create_date" eval="DateTime.now()- relativedelta(days=4)"/>
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<field name="close_date" eval="DateTime.now()- relativedelta(days=2)"/>
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<field name="description" type="html">
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<p>Hello,<br/><br/>
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I ordered a wood panel from your online store, but the delivered product is not what I had ordered.<br/><br/>
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Could you please replace it with the right product?<br/>
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Waiting for your response.<br/><br/>
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Best,<br/>
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Wood Corner</p>
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</field>
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</record>
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<record id="helpdesk_ticket_20" model="helpdesk.ticket">
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<field name="name">Table not delivered on time</field>
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<field name="team_id" ref="helpdesk.helpdesk_team3"/>
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<field name="user_id" ref="base.user_admin"/>
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<field name="partner_id" ref="base.res_partner_12"/>
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<field name="stage_id" ref="helpdesk.stage_in_progress"/>
|
||
<field name="priority">3</field>
|
||
<field name="tag_ids" eval="[Command.link(ref('helpdesk.tag_service'))]"/>
|
||
<field name="active" eval="False"/>
|
||
<field name="description" type="html">
|
||
<p>Hi,<br/><br/>
|
||
A few days ago, I bought a Four Persons Desk. but it's still not delivered?<br/>
|
||
Kindly do this as early as possible.<br/><br/>
|
||
Best,<br/>
|
||
Azure Interior</p>
|
||
</field>
|
||
</record>
|
||
<record id="helpdesk_ticket_21" model="helpdesk.ticket">
|
||
<field name="name">Where can I shop the same product?</field>
|
||
<field name="team_id" ref="helpdesk.helpdesk_team1"/>
|
||
<field name="priority">0</field>
|
||
<field name="partner_id" ref="base.res_partner_4"/>
|
||
<field name="active" eval="False"/>
|
||
</record>
|
||
<record id="helpdesk_ticket_22" model="helpdesk.ticket">
|
||
<field name="name">What's the best kitchen cabinet varnish for your home?</field>
|
||
<field name="team_id" ref="helpdesk.helpdesk_team1"/>
|
||
<field name="priority">1</field>
|
||
<field name="user_id" ref="base.user_admin"/>
|
||
<field name="partner_id" ref="base.res_partner_main1"/>
|
||
<field name="description" type="html">
|
||
<p>Hello,<br/><br/>
|
||
I would like to know What's the best kitchen cabinet varnish for your home?<br/><br/>
|
||
Thank you,<br/>
|
||
Chester Reed</p>
|
||
</field>
|
||
</record>
|
||
<!-- fail the sla status -->
|
||
<function model="helpdesk.sla.status" name="write">
|
||
<value model="helpdesk.sla.status" search="[('ticket_id', '=', ref('helpdesk_ticket_22'))]"/>
|
||
<value eval="{'deadline': DateTime.now() - relativedelta(days=1)}"/>
|
||
</function>
|
||
<record id="helpdesk_ticket_23" model="helpdesk.ticket">
|
||
<field name="name">What customization features are available for cabinet?</field>
|
||
<field name="team_id" ref="helpdesk.helpdesk_team1"/>
|
||
<field name="priority">1</field>
|
||
<field name="stage_id" ref="stage_in_progress"/>
|
||
<field name="user_id" ref="base.user_admin"/>
|
||
<field name="partner_id" ref="base.res_partner_main1"/>
|
||
<field name="description" type="html">
|
||
<p>Hello,<br/><br/>
|
||
I would like to know What customization features are available for cabinet?<br/><br/>
|
||
Thank you,<br/>
|
||
Chester Reed</p>
|
||
</field>
|
||
</record>
|
||
<!-- fail the sla status -->
|
||
<function model="helpdesk.sla.status" name="write">
|
||
<value model="helpdesk.sla.status" search="[('ticket_id', '=', ref('helpdesk_ticket_23')), ('status', '=', 'ongoing')]"/>
|
||
<value eval="{'deadline': DateTime.now() - relativedelta(days=4)}"/>
|
||
</function>
|
||
|
||
<record id="rating_ticket_1" model="rating.rating">
|
||
<field name="access_token">HELPDESK_1</field>
|
||
<field name="res_model_id" ref="helpdesk.model_helpdesk_ticket"/>
|
||
<field name="rated_partner_id" ref="base.partner_demo"/>
|
||
<field name="partner_id" ref="base.res_partner_12"/>
|
||
<field name="res_id" ref="helpdesk.helpdesk_ticket_18"/>
|
||
</record>
|
||
<record id="rating_ticket_2" model="rating.rating">
|
||
<field name="access_token">HELPDESK_2</field>
|
||
<field name="res_model_id" ref="helpdesk.model_helpdesk_ticket"/>
|
||
<field name="rated_partner_id" ref="base.partner_admin"/>
|
||
<field name="partner_id" ref="base.res_partner_1"/>
|
||
<field name="res_id" ref="helpdesk.helpdesk_ticket_19"/>
|
||
</record>
|
||
<record id="rating_ticket_3" model="rating.rating">
|
||
<field name="access_token">HELPDESK_3</field>
|
||
<field name="res_model_id" ref="helpdesk.model_helpdesk_ticket"/>
|
||
<field name="rated_partner_id" ref="base.partner_admin"/>
|
||
<field name="partner_id" ref="base.res_partner_12"/>
|
||
<field name="res_id" ref="helpdesk.helpdesk_ticket_5"/>
|
||
</record>
|
||
<record id="rating_ticket_4" model="rating.rating">
|
||
<field name="access_token">HELPDESK_4</field>
|
||
<field name="res_model_id" ref="helpdesk.model_helpdesk_ticket"/>
|
||
<field name="rated_partner_id" ref="base.partner_admin"/>
|
||
<field name="partner_id" ref="base.res_partner_2"/>
|
||
<field name="res_id" ref="helpdesk.helpdesk_ticket_10"/>
|
||
</record>
|
||
<record id="rating_ticket_5" model="rating.rating">
|
||
<field name="access_token">HELPDESK_5</field>
|
||
<field name="res_model_id" ref="helpdesk.model_helpdesk_ticket"/>
|
||
<field name="rated_partner_id" ref="base.partner_demo"/>
|
||
<field name="partner_id" ref="base.res_partner_4"/>
|
||
<field name="res_id" ref="helpdesk.helpdesk_ticket_4"/>
|
||
</record>
|
||
|
||
<function model="helpdesk.ticket" name="rating_apply"
|
||
eval="([ref('helpdesk_ticket_18')], 3, 'HELPDESK_1', None, 'Good Service')"/>
|
||
<function model="helpdesk.ticket" name="rating_apply"
|
||
eval="([ref('helpdesk_ticket_19')], 5, 'HELPDESK_2', None, 'Awesome Service.\nLove to use your product')"/>
|
||
<function model="helpdesk.ticket" name="rating_apply"
|
||
eval="([ref('helpdesk_ticket_5')], 5, 'HELPDESK_3', None, 'Quick response with detailed information.')"/>
|
||
<function model="helpdesk.ticket" name="rating_apply"
|
||
eval="([ref('helpdesk_ticket_10')], 3, 'HELPDESK_4', None, 'Quick replacement. \n Love that you did the quick replacement and refund.')"/>
|
||
<function model="helpdesk.ticket" name="rating_apply"
|
||
eval="([ref('helpdesk_ticket_4')], 1, 'HELPDESK_5', None, 'Too late. \n dissatisfied answer.')"/>
|
||
|
||
<!-- Activities -->
|
||
<record id="helpdesk_activity_1" model="mail.activity">
|
||
<field name="res_id" ref="helpdesk.helpdesk_ticket_3"/>
|
||
<field name="res_model_id" ref="helpdesk.model_helpdesk_ticket"/>
|
||
<field name="activity_type_id" ref="mail.mail_activity_data_todo"/>
|
||
<field name="date_deadline" eval="DateTime.today()"/>
|
||
<field name="summary">Provide warranty details</field>
|
||
<field name="create_uid" ref="base.user_admin"/>
|
||
<field name="user_id" ref="base.user_admin"/>
|
||
</record>
|
||
<record id="helpdesk_activity_2" model="mail.activity">
|
||
<field name="res_id" ref="helpdesk.helpdesk_ticket_12"/>
|
||
<field name="res_model_id" ref="helpdesk.model_helpdesk_ticket"/>
|
||
<field name="activity_type_id" ref="mail.mail_activity_data_todo"/>
|
||
<field name="date_deadline" eval="(DateTime.today() + relativedelta(days=2))"/>
|
||
<field name="summary">Provide the details about the spare part of chair</field>
|
||
<field name="create_uid" ref="base.user_admin"/>
|
||
<field name="user_id" ref="base.user_admin"/>
|
||
</record>
|
||
<record id="helpdesk_activity_3" model="mail.activity">
|
||
<field name="res_id" ref="helpdesk.helpdesk_ticket_11"/>
|
||
<field name="res_model_id" ref="helpdesk.model_helpdesk_ticket"/>
|
||
<field name="activity_type_id" ref="mail.mail_activity_data_todo"/>
|
||
<field name="date_deadline" eval="(DateTime.today() - relativedelta(days=2))" />
|
||
<field name="summary">Give gesture of goodwill</field>
|
||
<field name="create_uid" ref="base.user_admin"/>
|
||
<field name="user_id" ref="base.user_admin"/>
|
||
</record>
|
||
|
||
<!-- Mail template Auto delete false for demo data -->
|
||
<record id="helpdesk.rating_ticket_request_email_template" model="mail.template">
|
||
<field name="auto_delete" eval="False"/>
|
||
</record>
|
||
|
||
</odoo>
|