251 lines
12 KiB
XML
251 lines
12 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<record id="rating_rating_view_tree_inherit_helpdesk" model="ir.ui.view">
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<field name="name">rating.rating.list.helpdesk</field>
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<field name="model">rating.rating</field>
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<field name="inherit_id" ref="rating.rating_rating_view_tree"/>
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<field name="mode">primary</field>
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<field name="priority">64</field>
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<field name="arch" type="xml">
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<field name="rated_partner_id" position="attributes">
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<attribute name="string">Assigned to</attribute>
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</field>
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<field name="res_name" position="attributes">
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<attribute name="string">Ticket</attribute>
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</field>
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<field name="parent_res_name" position="attributes">
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<attribute name="string">Helpdesk Team</attribute>
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</field>
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</field>
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</record>
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<record id="rating_rating_pivot_inherit_helpdesk" model="ir.ui.view">
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<field name="name">rating.rating.pivot.inherit.helpdesk</field>
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<field name="model">rating.rating</field>
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<field name="inherit_id" ref="rating.rating_rating_view_pivot"/>
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<field name="mode">primary</field>
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<field name="arch" type="xml">
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<xpath expr="//field[@name='rating']" position="attributes">
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<attribute name="string">Rating (1-5)</attribute>
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</xpath>
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</field>
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</record>
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<record id="rating_rating_view_today_pivot_inherit_helpdesk" model="ir.ui.view">
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<field name="name">rating.rating.today.pivot.helpdesk</field>
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<field name="model">rating.rating</field>
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<field name="inherit_id" ref="rating_rating_pivot_inherit_helpdesk"/>
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<field name="mode">primary</field>
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<field name="priority">64</field>
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<field name="arch" type="xml">
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<xpath expr="//field[@name='rated_partner_id']" position="attributes">
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<attribute name="name">res_name</attribute>
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</xpath>
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<field name="create_date" position="replace"/>
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</field>
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</record>
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<record id="rating_rating_view_seven_days_pivot_inherit_helpdesk" model="ir.ui.view">
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<field name="name">rating.rating.seven.days.pivot.helpdesk</field>
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<field name="model">rating.rating</field>
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<field name="inherit_id" ref="rating_rating_pivot_inherit_helpdesk"/>
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<field name="mode">primary</field>
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<field name="priority">80</field>
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<field name="arch" type="xml">
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<field name="create_date" type="col" position="replace"/>
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<xpath expr="//field[@name='rated_partner_id']" position="replace">
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<field name="create_date" interval="day" type="row"/>
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</xpath>
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</field>
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</record>
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<record id="rating_rating_view_graph_inherit_helpdesk" model="ir.ui.view">
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<field name="name">rating.rating.graph.helpdesk</field>
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<field name="model">rating.rating</field>
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<field name="inherit_id" ref="rating.rating_rating_view_graph"/>
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<field name="mode">primary</field>
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<field name="priority">64</field>
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<field name="arch" type="xml">
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<xpath expr="//graph" position="attributes">
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<attribute name="order">desc</attribute>
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</xpath>
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<xpath expr="//field[@name='rating']" position="attributes">
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<attribute name="string">Rating (1-5)</attribute>
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</xpath>
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</field>
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</record>
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<record id="rating_rating_view_today_graph_inherit_helpdesk" model="ir.ui.view">
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<field name="name">rating.rating.graph.today.helpdesk</field>
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<field name="model">rating.rating</field>
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<field name="inherit_id" ref="rating_rating_view_graph_inherit_helpdesk"/>
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<field name="mode">primary</field>
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<field name="priority">64</field>
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<field name="arch" type="xml">
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<xpath expr="//field[@name='create_date']" position="attributes">
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<attribute name="name">res_name</attribute>
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</xpath>
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</field>
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</record>
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<record id="rating_rating_view_seven_days_graph_inherit_helpdesk" model="ir.ui.view">
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<field name="name">rating.rating.graph.seven.days.helpdesk</field>
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<field name="model">rating.rating</field>
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<field name="inherit_id" ref="rating_rating_view_graph_inherit_helpdesk"/>
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<field name="mode">primary</field>
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<field name="priority">80</field>
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<field name="arch" type="xml">
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<xpath expr="//field[@name='create_date']" position="attributes">
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<attribute name="interval">day</attribute>
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</xpath>
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</field>
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</record>
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<record id="rating_rating_view_search_inherit_helpdesk" model="ir.ui.view">
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<field name="name">rating.rating.search.helpdesk</field>
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<field name="model">rating.rating</field>
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<field name="inherit_id" ref="rating.rating_rating_view_search"/>
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<field name="mode">primary</field>
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<field name="priority">64</field>
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<field name="arch" type="xml">
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<field name="res_name" position="attributes">
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<attribute name="string">Ticket</attribute>
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</field>
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<xpath expr="//field[@name='rated_partner_id']" position="after">
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<field name="parent_res_name" position="move"/>
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</xpath>
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<field name="parent_res_name" position="attributes">
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<attribute name="string">Helpdesk Team</attribute>
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</field>
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<field name="res_name" position="after">
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<field name="feedback" string="Comment"/>
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</field>
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<field name="rated_partner_id" position="attributes">
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<attribute name="string">Assigned to</attribute>
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</field>
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<filter name="responsible" position="attributes">
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<attribute name="string">Assigned to</attribute>
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</filter>
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<xpath expr="//filter[@name='resource']" position="attributes">
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<attribute name="invisible">1</attribute>
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</xpath>
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<filter name="customer" position="before">
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<filter string="Helpdesk Team" name="res_team" context="{'group_by':'parent_res_name'}"/>
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<filter name="rating_text" position="move"/>
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</filter>
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<filter name="create_date_last_7_days" position="before">
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<filter name="create_date_today" string="Today" domain="[('create_date', '>', datetime.datetime.combine(context_today() - datetime.timedelta(days=1), datetime.time(23, 59, 59)).to_utc())]"/>
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</filter>
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</field>
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</record>
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<record id="rating_rating_view_form_inherit_helpdesk" model="ir.ui.view">
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<field name="name">rating.rating.form.helpdesk</field>
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<field name="model">rating.rating</field>
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<field name="inherit_id" ref="rating.rating_rating_view_form"/>
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<field name="mode">primary</field>
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<field name="priority">64</field>
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<field name="arch" type="xml">
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<field name="resource_ref" position="attributes">
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<attribute name="string">Ticket</attribute>
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</field>
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<field name="parent_ref" position="after">
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<field name="resource_ref" position="move"/>
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</field>
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<field name="parent_ref" position="attributes">
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<attribute name="string">Team</attribute>
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</field>
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<field name="parent_ref" position="before">
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<field name="rated_partner_id" position="move"/>
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</field>
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<field name="rated_partner_id" position="attributes">
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<attribute name="string">Assigned to</attribute>
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<attribute name="readonly">1</attribute>
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</field>
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<field name="partner_id" position="attributes">
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<attribute name="readonly">1</attribute>
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</field>
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<field name="create_date" position="attributes">
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<attribute name="readonly">1</attribute>
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</field>
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<field name="feedback" position="attributes">
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<attribute name="readonly">1</attribute>
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</field>
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<field name="create_date" position="after">
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<field name="is_internal" position="move"/>
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</field>
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<div name="rating_image_container" position="replace">
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<label for="rating_text"/>
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<div name="rating_image_container">
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<field name="rating_text" decoration-danger="rating_text == 'ko'" decoration-warning="rating_text == 'ok'" decoration-success="rating_text == 'top'" widget="badge"/>
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</div>
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</div>
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</field>
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</record>
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<record id="helpdesk_ratings_server_action" model="ir.actions.server">
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<field name="name">helpdesk view rating</field>
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<field name="model_id" ref="helpdesk.model_helpdesk_team"/>
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<field name="state">code</field>
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<field name="code">
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action = model.action_view_helpdesk_rating()
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</field>
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</record>
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<record id="rating_rating_action_helpdesk" model="ir.actions.act_window">
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<field name="name">Customer Ratings</field>
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<field name="res_model">rating.rating</field>
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<field name="path">ticket-ratings</field>
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<field name="view_mode">kanban,list,graph,pivot,form</field>
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<field name="search_view_id" ref="helpdesk.rating_rating_view_search_inherit_helpdesk"/>
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<field name="context">{
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'pivot_measures': ['rating', '__count__'],
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}</field>
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<field name="domain">[('consumed', '=', True), ('res_model', '=', 'helpdesk.ticket')]</field>
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<field name="help" type="html">
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<p class="o_view_nocontent_empty_folder">
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No data yet!
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</p><p>
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Measure your customer satisfaction by sending rating requests when your tickets are solved.
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</p>
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</field>
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</record>
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<record id="rating_rating_action_helpdesk_kanban" model="ir.actions.act_window.view">
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<field name="sequence" eval="10"/>
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<field name="view_mode">kanban</field>
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<field name="act_window_id" ref="rating_rating_action_helpdesk"/>
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<field name="view_id" ref="rating.rating_rating_view_kanban"/>
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</record>
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<record id="rating_rating_action_helpdesk_tree" model="ir.actions.act_window.view">
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<field name="sequence" eval="10"/>
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<field name="view_mode">list</field>
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<field name="act_window_id" ref="rating_rating_action_helpdesk"/>
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<field name="view_id" ref="rating_rating_view_tree_inherit_helpdesk"/>
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</record>
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<record id="rating_rating_action_helpdesk_form" model="ir.actions.act_window.view">
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<field name="sequence" eval="40"/>
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<field name="view_mode">form</field>
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<field name="act_window_id" ref="rating_rating_action_helpdesk"/>
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<field name="view_id" ref="rating_rating_view_form_inherit_helpdesk"/>
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</record>
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<record id="rating_rating_action_helpdesk_pivot" model="ir.actions.act_window.view">
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<field name="sequence" eval="40"/>
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<field name="view_mode">pivot</field>
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<field name="act_window_id" ref="rating_rating_action_helpdesk"/>
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<field name="view_id" ref="helpdesk.rating_rating_pivot_inherit_helpdesk"/>
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</record>
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<record id="rating_rating_action_helpdesk_graph" model="ir.actions.act_window.view">
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<field name="sequence" eval="40"/>
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<field name="view_mode">graph</field>
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<field name="act_window_id" ref="rating_rating_action_helpdesk"/>
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<field name="view_id" ref="rating_rating_view_graph_inherit_helpdesk"/>
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</record>
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</odoo>
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